List Slicer Visual Issue

[jaorton]

Hi all

I have a couple of list slicers in published reports that are set to show a maximum of four lines. However, in service they are showing a maximum of eight lines with all the data squashed into lines half the desired size. Even if I'm viewing the report where one line would be present, it is squashed.

The list slicers look fine in desktop and I've tried clearing cache and different browsers and it still didn't help. Any thoughts?

[MarDen94]

I found that switching the option 'Fixed number of Buttons' to 'Off' in the Layout-section helped in at least showing the options in a more acceptable way in th PBI Service. 

[Fric368829]

[Fric368829]

Same here

[Taoist1973]

For Info I have now submitted a support query (with evidence) to pbicvsupport@microsoft.com see response below

" thank you for the provided details and report. We are currently testing it, as this behavior appears to be a potential bug in Power BI. In any case, it may take some time before the issue is fully investigated and resolved.

If the report worked correctly with a different slicer, we recommend temporarily reverting to that version for now."

[jaorton]

I have raised a ticket too, hopefully it gets fixed soon!

[V-yubandi-msft]

Thanks for raising the support ticket. Have you received any update from the support team? If yes, please consider sharing it here as it could also help other community members.

Thanks for your understanding.

[jaorton]

I had a update today....and they're still working on it

[JulienZH]

This is a bug after the September update. Was all fine before. Hope they'll fix it very quickly - my reports got ugly because of that.

[V-yubandi-msft]

Hi @JulienZH ,

can you please confirm your tenant region?

There’s currently a service issue affecting Power BI customers in the West US (Americas) region. If your tenant is in that location, it could explain the report and refresh problems you're seeing. In that case, give it a little time. Microsoft is aware and working on it.

FYI:

If you're not in that region, I’d recommend raising a support ticket so the team can take a closer look and help resolve it.
Link: How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

Hope that helps.

[JulienZH]

Hi, I am in Switzerland.

[V-yubandi-msft]

Hi @JulienZH ,
Thanks for your response. I’d recommend raising a support ticket so the team can take a closer look and help resolve it.
Link: How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

Regards,
Yugandhar.

[PBI_Consultant]

Hi @jaorton , 
Make the canvas size of the Power BI as it is as 16:9. Also increase the slicer size as well. Also try "Not responsive" in the formatting pane. Try this and let us know it is helpful or not.
Thanks 

[collinq]

Hi @jaorton ,

In Power BI Desktop, you can try setting the row height to a fixed hieght in the format pane.  Or, perhaps try to change the formatting of the slicer to "non responsive" as that might be adjusting the height as well.  

Also, perhaps it is the browser itself - is it set to 100% ?  Or , does this look the same in multiple browsers?

[jaorton]

Hi @collinq 

Yes, I've tried all of the above, even adding in a new slicer and that one was affected too. I have tried in multiple browers and it's still the same. 

I didn't even make any changes to the report. I simply looked at in the morning and it was fine then come the afternoon it wasn't.

[V-yubandi-msft]

Hi @jaorton ,

Thank you for confirming everything you've already tried. I appreciate your thoroughness.

Since the issue persists with new slicers and in different browsers, it may be related to the Power BI Service, possibly due to a rendering change affecting slicer visuals. In addition to @PBI_Consultant  response.

Here are a couple more steps to help rule out layout or theme overrides

1. If you’re using a custom theme, switch to the default and republish. Sometimes themes affect slicer padding or row height.

2. Add a slicer to a new page in the same report. If it still appears compressed, it’s probably a rendering issue, not layout crowding.

Thanks for your patience and for testing these suggestions. Please let us know the outcome. 

Regards,
Yugandhar.

[jaorton]

Hi @V-yubandi-msft 

Thanks for your detailed response.

1) I have custom colours on the theme and tried switching back to default and the issue was still present.

2) I also tried this and the slicer was compressed on a new page. The only way to make it non-compressed is to increase the size (double it) but then the slicer still shows eight lines of data when the maximum is set to four.

Thanks

[V-yubandi-msft]

Hi @jaorton ,

Thank you for going through all those steps and confirming the behavior. Since the issue persists even with default themes, blank pages, and new slicers, it seems unlikely that we can resolve this from the report side. It appears to be a rendering issue in Power BI Service, possibly due to a recent change.

At this stage, it would be best to submit a support ticket to Microsoft for further investigation. 

How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

Regards,
Yugandhar.

[Taoist1973]

I have the same issue with published List Slicers - Not sure when it happened See image below

[DanielHenrique3]

Hello @Taoist1973, do you know if this has been resolved? I have the same problem... My reports are ridiculous because of this

[jaorton · Accepted solution]

@DanielHenrique3 @MarDen94 @Fric368829 @V-yubandi-msft @Taoist1973 

I had a response from PBI Engineer yesterday. I am a little disappointed with the response considering the list slicers were working perfectly on my reports and then suddenly stopped working. If it was a preview problem like they stated, I would have expected them to not work at all. My guess is there is some coding conflict going on which can't be easily fixed:

Good afternoon Joe,

I hope you are having a nice week. I have been discussing internally the issue with my colleagues and I wanted to share that this feature is still in Preview and only available for PBI Desktop, so the team is working to continually improve it. 

List slicer (preview) considerations and limitations - Power BI | Microsoft Learn

So, it is suggested not to use them in Prod environments.

That said, we are committed to resolving this topic and ensuring your satisfaction, so please let me know if you have any further concerns or additional comments from your side and need any additional assistance from our side on this. I’d love to make sure you’re happy and everything’s clear. 

Sincerely, best regards,

Miquel Pera