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amoine's avatar
amoine
Frequent Visitor
11 years ago

How to remove personal gateway from app.powerbi.com

I,   I successfully uninstalled personal gateway from my server. But it is still visible on app.powerbi.com, with an error saying that gateway is unavailable. I can't refresh my datasources becau...
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Evogelpohl's avatar
Evogelpohl
Icon for Helper V rankHelper V
10 years ago

Anonymous Good thoughts. Here's what I tried & the outcomes:

Built brand new PBIX, with same SQL Server & DB, published. Clicked on Sched-Refresh -> YES! I can choose between my (defunct, but still there) Personal GW or the Enterprise Gateway. Works.
So, we know that the gateway is alive & working for me.
Though - odd - it still thinks my PG is registered, but offline.

Opened the original PBIX:
Ensured that the queries reference the exact SQL server name & DB name (even making sure I'm not using FDQN in the PBIX, but just the hostname in the gateway settings), re-publish -> Same error, says my PG is offline, EG grayed out.

Opened the original PBIX:
Saved it as a different file entirely. Publish the duplicate -> Same error, says my PG is offline, EG grayed out.

Opened the original PBIX:
Completely remove all saved data sources - deleted them all from the PBID data source settings. Save. Refresh the PBIX in the PBID, re-connected to the SQL server, Publish -> Same error, says my PG is offline, EG grayed out.

Open a ticket with MS Support -> waiting on call.

Anonymous's avatar
Anonymous
Not applicable
10 years ago

Evogelpohl Thanks for the detailed response. Yeah, that pretty much exhausts everything I can think of. Be sure to update this thread when/if they figure out what the problem was... I'll be interested in to hearing what it is.

  • jmdh's avatar
    jmdh
    Icon for Advocate IV rankAdvocate IV
    9 years ago

    I am experiencing the same issue (Gateway uninstalled but message saying that is is offline) and have contacted support two weeks ago and still waiting (but hoping) to get a resolution...

    Have installed successfully gateway on Machine 2 and it works but when i uninstall i have agian the same problem.

     

     

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Sorry to hear that you are having this problem too.

     

    Definately seems that addressing this is a low priority for MS which is very annoying.