Forum Discussion

amoine's avatar
amoine
Frequent Visitor
10 years ago

How to remove personal gateway from app.powerbi.com

I,   I successfully uninstalled personal gateway from my server. But it is still visible on app.powerbi.com, with an error saying that gateway is unavailable. I can't refresh my datasources becau...
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Greg_Deckler's avatar
Greg_Deckler
Icon for Community Champion rankCommunity Champion
10 years ago

I'm thinking you should send this one to support. In service, click smiley icon in upper right and attach screen shot of the gateway being unavailable and explain that you have uninstalled the personal gateway.

 

You could also try installing the personal gateway on another box and once it shows up, in theory you should be able to refresh your data sources.

  • JBeyers's avatar
    JBeyers
    Icon for Advocate IV rankAdvocate IV
    10 years ago

    As smoupre suggests, if you install the personal gateway somewhere else, PowerBI notices the change of hosts and is able to refresh the data sources. I did this yesterday and it succeeded.

    • Evogelpohl's avatar
      Evogelpohl
      Icon for Helper V rankHelper V
      10 years ago

      Did this get solved?  I've uninstalled (from control panel, no errors) the Personal Gateway.  I want to switch a data source (SQL Server DB) over to the Enterprise gateway now that it's available to me.  

       

      I can't.  PowerBI still thinks my personal gateway is installed.  When will it "un-register" or forget it's there & allow me to use the Enterprise Gateway?

       

      • Anonymous's avatar
        Anonymous
        Not applicable
        10 years ago

        Evogelpohl I believe if you have access to the EG, the option to move should be there regardless of your personal gateway being online or not... Have you confirmed that the datasource you are using has been created in the EG, and that your user has been applied to that data source in the EG? Both those are prerequisites to being able to publish workbooks using the EG.

    • XMonsterX's avatar
      XMonsterX
      Icon for Advocate II rankAdvocate II
      9 years ago

      JBeyer, no it doesn't. It should, but doesn't. I installled a personal gateway on my PC, then removed it completely. I've installed the Data Gateway on my Virtual Machine and successfully configured and added data source. I had access to the new gateway once for 10 seconds, now again it says that the personal is offline and I have no option to use the data gateway, as you can't select it. 

      • jmdh's avatar
        jmdh
        Icon for Advocate IV rankAdvocate IV
        9 years ago

        Sorry. There must be a misunderstanding. 

        If i store my data as Excel files on Onedrive pro or Sharepoint and access it in PowerBI desktop wvia Get Data > Web (and have gone through the hurdle of finding the correct uri for my files) and Publish to the Power BI service, then:

         

        On the PowerBI Service, after having edit the access to the sources (once) and Selected Schedule refresh etc then Scheduled Refresh works and refreshes the data every day for instance.

         

        (This is with a Pro licence) 

         

        I hope i did not misunderstand...