How to remove personal gateway from app.powerbi.com

Evogelpohl Thanks for the detailed response. Yeah, that pretty much exhausts everything I can think of. Be sure to update this thread when/if they figure out what the problem was... I'll be interested in to hearing what it is.

Did you get this issue resolved? I've had the same issue for months and would love to know what the solution is.

Support have given this list of steps (assuming every one uses Powershell) to go through after Uninstall to make sure that the Gateway is removed:

Go to Powershell and run:

get-wmiobject win32_product | select name,identifyingnumber | where {$_.name -like "*data management*"}

This will return the GUID for the package. Then type the following:

msiexec /x '{GUIDforpackage}’

Also (if they exist) remove:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DIAHostService

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DataTransfer

HKEY_CURRENT_USER\SOFTWARE\Microsoft\DataTransfer

and remove the following folders

C:\Program Files\Power BI Personal Gateway

C:\Users\<user>\AppData\Roaming\Microsoft\Data Transfer

C:\Users\<user>\AppData\Local\Power BI Personal Gateway

C:\Users\<user>\AppData\Local\PowerBI Personal Gateway

in my view the last two lines above should be :

C:\Users\<user>\AppData\Local\Microsoft\Power BI Personal Gateway

C:\Users\<user>\AppData\Local\Microsoft\PowerBI Personal Gateway

However, this has not worked for me.

There is also this article, about the PBIEgwService  service

From <http://community.powerbi.com/t5/Integrations-with-Files-and/Cannot-install-Personal-Gateway-Windows-10-On-Premises/m-p/135642>

Net net, 4  and a half weeks  after cbeing in contact with support , i had a message yesterday from someone who undertsood the issue, so i am hopeful.

jmdh

I am also having this problem. I second Anonymous  in asking for you to keep us updated.

Thanks!

Cris

@cweberits

Cloud Services Architect at @ITS_Partners

Just making ConfigMgr as a Service at https://itsdelivers.com/future

+1, the same problem here.... thx!

I am getting exactley the same issue.

I also have same problem with personal gateway I can't remove from app.powerbi.service. And best part is, I am only testing http://www.timeapi.org/pst so there is no special data source?

Hope this posts bring some attention from MS team to our problem.

I am still gettting the same issue. Are there any updates on this issue? howtomicrosoft

I am experiencing the same issue (Gateway uninstalled but message saying that is is offline) and have contacted support two weeks ago and still waiting (but hoping) to get a resolution...

Have installed successfully gateway on Machine 2 and it works but when i uninstall i have agian the same problem.

Sorry to hear that you are having this problem too.

Definately seems that addressing this is a low priority for MS which is very annoying.

Thanks for that.

This is now beyond a minor annoyance for me too!!!

Just to reiterate to any MS people watchin this thread - the PC that had Personal Gateway installed DOES NOT EXIST ANY MORE SO I CAN'T UNINSTALL ANYTHING.

I'm now getting emails telling me that my PowerBI Service data refreshes failed because my Personal Gateway is off line....

This is very very wrong, becuase the Enterprise Gateway is Offline.....

Grrrrrrrr.

Hi Anonymous

For your issue could you not possibly go into the Dataset and change it from the current gateway to connect directly?

As well as potentially remove the schedule, so that you do not receive the emails due to there being no refreshing happening?

Hi,

In the Service, the option to select between Gateway and Connect Directly is greyed unfortunately: i cannot change ; if you know how to allow that change, this would solve my issue.