External Sharing issue

[prolifix]

Hi all,

I am experiencing an issue sharing a report with an external user.

I am the admin and have enabled sharing to external users in the tenant settings in the admin portal. I have successfully shared the report as I receive the message after sharing. However, no email is received and I do not see the user in the access tab for that report.

Anyone had similiar issues and can direct me? Many thanks.

[Anonymous]

Hi @prolifix ,

AFAIK, power bi share feature is pro feature, please check these external users to confirm they have pro license. (both send and receiver)

Power BI service features by license type

 

Spoiler

Per-user license type comparison

Here is a list of features supported by per-user license type.

	Free	Pro
Connect to 70+ data sources
Publish to Web
Export to PowerPoint, Excel, CSV
Enterprise distribution
Apps
Email subscriptions
Embed APIs and controls
Collaboration
Peer-to-peer sharing
App workspaces
Analyze in Excel, analyze in Power BI Desktop

In addition, you can also check their email policy and rules to confirm if they blocked power bi notification messages.

Regards,

Xiaoxin Sheng

[prolifix]

Hi Xiaoxin,

Yes, both accounts have the pro license activated. I think the email is fine on their side. Even if they block the email shouldn't I still see the user added to my access tab? 

[Anonymous]

HI @prolifix ,

In fact, I can share with external user account (he has added to 'permission menage' panel) and receive the access email.

Since I can't reproduce this issue, I'd like to suggest you open a support ticket to get further support from power bi team. (e.g. trace request, check backend operations of power bi service...)

submit a support ticket

Regards,

Xiaoxin Sheng

[venal]

@prolifix 

As it is external users add the user email account as a guest user and assign Pro license.

Please refer the link.

[prolifix]

Hi Venal,

I tried to add the email as a guest but I am not using Azure, I have Microsoft Office 365 admin center and I can't add a user outside of my domain.

Is there another way?

[venal]

@prolifix 

Please refer the link to add the external users in O365 admin portal.

[prolifix]

@venal 

I went through the menus before I posted the original message and couldn't add a guest. 

From the link you shared it states:

"Invite guests

You can't invite guests from the Office Admin Center or the Exchange Admin Center at this time. To invite guests centrally you might consider using the Azure Active Directory B2B collaboration preview. 

Edit guest information

Currently you can't add or edit guests from the Office Admin Center or the Exchange Admin Center. To edit guest accounts (such as their display name or profile photo) go to your Azure Active Directory portal."

So I can't go the guest route for now. Is there anything else I can try?

[prolifix]

Does anyone have any other ideas to solve this problem?