Forum Discussion

prolifix's avatar
prolifix
Frequent Visitor
6 years ago

External Sharing issue

Hi all,

 

I am experiencing an issue sharing a report with an external user.

 

I am the admin and have enabled sharing to external users in the tenant settings in the admin portal. I have successfully shared the report as I receive the message after sharing. However, no email is received and I do not see the user in the access tab for that report.

 

Anyone had similiar issues and can direct me? Many thanks.

Need Help

8 Replies

  • venal's avatar
    venal
    Memorable Member
    6 years ago

    prolifix 

    As it is external users add the user email account as a guest user and assign Pro license.

     

    Please refer the link.

    • prolifix's avatar
      prolifix
      Frequent Visitor
      6 years ago

      Hi Venal,

       

      I tried to add the email as a guest but I am not using Azure, I have Microsoft Office 365 admin center and I can't add a user outside of my domain.

       

      Is there another way?

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hi prolifix ,

    AFAIK, power bi share feature is pro feature, please check these external users to confirm they have pro license. (both send and receiver)

    Power BI service features by license type

     

    Spoiler

    Per-user license type comparison

    Here is a list of features supported by per-user license type.

      Free Pro
    Connect to 70+ data sources Feature available Feature available
    Publish to Web Feature available Feature available
    Export to PowerPoint, Excel, CSV Feature available Feature available
    Enterprise distribution    
    Apps Feature not available Feature available
    Email subscriptions Feature not available Feature available
    Embed APIs and controls Feature not available Feature available
    Collaboration    
    Peer-to-peer sharing Feature not available Feature available
    App workspaces Feature not available Feature available
    Analyze in Excel, analyze in Power BI Desktop Feature not available Feature available
     

    In addition, you can also check their email policy and rules to confirm if they blocked power bi notification messages.

    Regards,

    Xiaoxin Sheng

    • prolifix's avatar
      prolifix
      Frequent Visitor
      6 years ago

      Hi Xiaoxin,

       

      Yes, both accounts have the pro license activated. I think the email is fine on their side. Even if they block the email shouldn't I still see the user added to my access tab? 

      • Anonymous's avatar
        Anonymous
        Not applicable
        6 years ago

        HI prolifix ,

        In fact, I can share with external user account (he has added to 'permission menage' panel) and receive the access email.

        Since I can't reproduce this issue, I'd like to suggest you open a support ticket to get further support from power bi team. (e.g. trace request, check backend operations of power bi service...)

        submit a support ticket

        Regards,

        Xiaoxin Sheng