App Not Retaining Some Users

[Anonymous]

When I add new users to a PBI app, this list does not retain the users, so I can't see who has access.

However, it seems that they do get access, but it is very confusing, and how can I even remove them from the list, if they do not appear?

[v-danhe-msft]

Hi @Anonymous ,

Could you please tell me if your problem has been solved? If it is, could you please mark the helpful replies as Answered to close this topic?

Regards,

Daniel He

[v-danhe-msft]

Hi @Anonymous ,

"When I add new users to a PBI app"

Could you mean add users to your app workspace? If so, could you have added external users to your workspace? If so, I am afraid them could not have the access to your workspace:

https://docs.microsoft.com/en-us/power-bi/service-create-workspaces

Regards,

Daniel He

[Anonymous]

No.... I'm specifically referring to the App attached to the workspace, which users needs access to. When we started using this back in february, this issues did not exist.

The users I'm adding are all within our organisation on Office365.

[v-danhe-msft · Accepted solution]

Hi @Anonymous ,

First, could you please check the access limitation when you update/publish your app:

Second, please check if you have switched off the option for app in admin portal:

If all above solutions could help you, you could create a support ticket for your issue:https://powerbi.microsoft.com/en-us/support/

Regards,

Daniel He