Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
7 years ago
Solved

App Not Retaining Some Users

When I add new users to a PBI app, this list does not retain the users, so I can't see who has access.   However, it seems that they do get access, but it is very confusing, and how can I even remo...
Need Help
  • v-danhe-msft's avatar
    v-danhe-msft
    7 years ago

    Hi Anonymous ,

    First, could you please check the access limitation when you update/publish your app:

    Second, please check if you have switched off the option for app in admin portal:

    If all above solutions could help you, you could create a support ticket for your issue:https://powerbi.microsoft.com/en-us/support/

    Regards,

    Daniel He

Anonymous's avatar
Anonymous
Not applicable
7 years ago

No.... I'm specifically referring to the App attached to the workspace, which users needs access to. When we started using this back in february, this issues did not exist.

 

The users I'm adding are all within our organisation on Office365.

v-danhe-msft's avatar
v-danhe-msft
Microsoft Employee
7 years ago

Hi Anonymous ,

First, could you please check the access limitation when you update/publish your app:

Second, please check if you have switched off the option for app in admin portal:

If all above solutions could help you, you could create a support ticket for your issue:https://powerbi.microsoft.com/en-us/support/

Regards,

Daniel He