Admin changing user subscription breaks subscription

[MarkPalmberg]

This *continues* to be an issue on our tenant. What happens:

1. A user-generated subscription with an end date generates a "your subscription is about to end" message.
2. I, as a tenant admin, modify the subscription to remove (or alter) the end date.
3. On next run, the subscription sends a user a "EmailSubscriptionCannotSubscribeOthersError" email.

This has been going on for months and months.

[MarkPalmberg]

MSFT Support confirmed this issue this morning and is escalating my ticket with the product team. To recap:

A user with app -- but NOT workspace -- access to a paginated report is able to create a subscription to that report. When a workspace admin edits that user's subscription, the user then receives an error email and the subscription is deactivated.

[v-anbandari]

Hi @MarkPalmberg,

Thank you for sharing the update.

If you receive any further information or resolution from the product team, please feel free to share it here with the community. This can help other community members who may encounter similar behavior find relevant information and possible solutions more quickly.

Thank you.

[v-anbandari]

Hi @MarkPalmberg ,

Thank you for reaching out to the Microsoft Fabric Community.

Based on the details you shared, this looks like an issue with admin changes to user-created subscriptions in Power BI.

You can try the following options:

1. Try not to modify user-created subscriptions from the admin side
2. Ask the original user to update the subscription (for example, changing or removing the end date)
3. If an admin needs to make changes, it’s better to delete the existing subscription and recreate it rather than editing it

This helps keep the subscription in a clean state and avoids the permission issue that leads to the error.

Hope this helps. Please feel free to share if you’re still facing the issue.
Thank You.

[MarkPalmberg]

"Try not to modify user-created subscriptions from the admin side"

Should admins *NOT* be able to modify user subscriptions? I mean, is this a rule? 

[v-anbandari]

Hi @MarkPalmberg ,
Thanks for the follow-up question and also thank you for pointing that out. 

Admins should normally be able to modify user subscriptions, and this is not a documented rule or restriction in Power BI. What I meant was that, based on the behaviour you described, the issue seems to occur after the subscription is modified from the admin side, so the suggestion was intended only as a temporary workaround to help avoid triggering the error. Since the subscription works before the admin edit and fails afterward with the EmailSubscriptionCannotSubscribeOthersError message, this appears to be an unexpected behaviour rather than intended functionality.

Hope this helps. If you have any questions regarding this, please feel free to reach out to us. We will be happy to help. 
Thank You.

[MarkPalmberg]

Thanks, @v-anbandari . Do you know if there's an open issue for this? It looks like a 🐛.

[v-anbandari]

Hi @MarkPalmberg ,

Could you please confirm if the issue has been resolved after raising a support case? If a solution has been found, it would be greatly appreciated if you could share your insights with the community. This would be helpful for other members who may encounter similar issues.

Thank you for your understanding and assistance.

[v-anbandari]

Hi @MarkPalmberg ,

Please consider reaching out to Microsoft Support. You can provide them with all the troubleshooting steps you've already taken, which will help them understand the issue better and provide a resolution. They might be able to identify something specific about your admin account setup or provide a solution that isn't immediately obvious. 

Below is the link to create Microsoft Support ticket:
Create a Fabric and Power BI Support Ticket - Power BI | Microsoft Learn

Thank You.

[MarkPalmberg]

@v-anbandari thanks. I submitted a support ticket and will post here if I get any useful feedback.

[v-anbandari]

Hi @MarkPalmberg,

Thank you for the update. Please feel free to share any useful findings here once you receive an update, as it may help others facing a similar issue.

Thank you.