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MarkPalmberg's avatar
MarkPalmberg
Kudo Commander
3 months ago

Admin changing user subscription breaks subscription

This *continues* to be an issue on our tenant. What happens:   A user-generated subscription with an end date generates a "your subscription is about to end" message. I, as a tenant admin, modify...
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v-anbandari's avatar
v-anbandari
Community Support
3 months ago

Hi MarkPalmberg ,
Thanks for the follow-up question and also thank you for pointing that out. 


Admins should normally be able to modify user subscriptions, and this is not a documented rule or restriction in Power BI. What I meant was that, based on the behaviour you described, the issue seems to occur after the subscription is modified from the admin side, so the suggestion was intended only as a temporary workaround to help avoid triggering the error. Since the subscription works before the admin edit and fails afterward with the EmailSubscriptionCannotSubscribeOthersError message, this appears to be an unexpected behaviour rather than intended functionality.

Hope this helps. If you have any questions regarding this, please feel free to reach out to us. We will be happy to help. 
Thank You.

MarkPalmberg's avatar
MarkPalmberg
Kudo Commander
3 months ago

Thanks, v-anbandari . Do you know if there's an open issue for this? It looks like a 🐛.

  • v-anbandari's avatar
    v-anbandari
    Community Support
    3 months ago

    Hi MarkPalmberg ,

    Please consider reaching out to Microsoft Support. You can provide them with all the troubleshooting steps you've already taken, which will help them understand the issue better and provide a resolution. They might be able to identify something specific about your admin account setup or provide a solution that isn't immediately obvious. 

    Below is the link to create Microsoft Support ticket:
    Create a Fabric and Power BI Support Ticket - Power BI | Microsoft Learn

    Thank You.

    • MarkPalmberg's avatar
      MarkPalmberg
      Kudo Commander
      3 months ago

      v-anbandari thanks. I submitted a support ticket and will post here if I get any useful feedback.

      • v-anbandari's avatar
        v-anbandari
        Community Support
        3 months ago

        Hi MarkPalmberg,

        Thank you for the update. Please feel free to share any useful findings here once you receive an update, as it may help others facing a similar issue.

        Thank you.

         

  • v-anbandari's avatar
    v-anbandari
    Community Support
    3 months ago

    Hi MarkPalmberg ,

    Could you please confirm if the issue has been resolved after raising a support case? If a solution has been found, it would be greatly appreciated if you could share your insights with the community. This would be helpful for other members who may encounter similar issues.

    Thank you for your understanding and assistance.