Forum Discussion
Subscriptions suddenly failing with EmailSubscriptionCannotSubscribeOthersError
- 8 months ago
This is a known Power BI subscription bug, especially common in Premium workspaces.
What the error really means:
EmailSubscriptionCannotSubscribeOthersError is misleading.
It can occur even when the user is the owner and the only recipient.Why it happens:
Editing an existing subscription (like changing the End Date) can corrupt the subscription metadata
Power BI then thinks the subscription is trying to send to “others”
Resending or editing as admin does not fix it
App access vs workspace access is not the root cause here
What actually fixes it:
Delete the subscription completely
Do not edit it further
Recreate the subscription from scratch
Ideally have the user create it themselves
Or recreate it as admin but ensure:
User has access to the app/report
User is owner and recipient
Wait a few minutes before testing
Backend cleanup is not instant
Things that do NOT fix it:
Resend
Editing recipients
Editing dates again
Admin takeover of the same subscription
This is a known Power BI subscription bug, especially common in Premium workspaces.
What the error really means:
EmailSubscriptionCannotSubscribeOthersError is misleading.
It can occur even when the user is the owner and the only recipient.
Why it happens:
Editing an existing subscription (like changing the End Date) can corrupt the subscription metadata
Power BI then thinks the subscription is trying to send to “others”
Resending or editing as admin does not fix it
App access vs workspace access is not the root cause here
What actually fixes it:
Delete the subscription completely
Do not edit it further
Recreate the subscription from scratch
Ideally have the user create it themselves
Or recreate it as admin but ensure:
User has access to the app/report
User is owner and recipient
Wait a few minutes before testing
Backend cleanup is not instant
Things that do NOT fix it:
Resend
Editing recipients
Editing dates again
Admin takeover of the same subscription
- MarkPalmberg8 months agoKudo Commander
That's great. Thanks, Amar_Kumar . Do you know if there's an open issue for this anywhere?
- MarkPalmberg3 months agoKudo Commander
This is still an issue.