Forum Discussion

MarkPalmberg's avatar
MarkPalmberg
Kudo Commander
8 months ago
Solved

Subscriptions suddenly failing with EmailSubscriptionCannotSubscribeOthersError

I'm looking at a subscription here for a user who has app access to a report in a premium workspace that's failing with EmailSubscriptionCannotSubscribeOthersError. I've (as admin) edited the subscri...
  • Amar_Kumar's avatar
    8 months ago

    This is a known Power BI subscription bug, especially common in Premium workspaces.

    What the error really means:
    EmailSubscriptionCannotSubscribeOthersError is misleading.
    It can occur even when the user is the owner and the only recipient.

    Why it happens:

    • Editing an existing subscription (like changing the End Date) can corrupt the subscription metadata

    • Power BI then thinks the subscription is trying to send to “others”

    • Resending or editing as admin does not fix it

    • App access vs workspace access is not the root cause here

    What actually fixes it:

    1. Delete the subscription completely

    • Do not edit it further

    1. Recreate the subscription from scratch

    • Ideally have the user create it themselves

    • Or recreate it as admin but ensure:

      • User has access to the app/report

      • User is owner and recipient

    1. Wait a few minutes before testing

    • Backend cleanup is not instant

    Things that do NOT fix it:

    • Resend

    • Editing recipients

    • Editing dates again

    • Admin takeover of the same subscription