Forum Discussion
Admin changing user subscription breaks subscription
Hi MarkPalmberg ,
Thank you for reaching out to the Microsoft Fabric Community.
Based on the details you shared, this looks like an issue with admin changes to user-created subscriptions in Power BI.
You can try the following options:
- Try not to modify user-created subscriptions from the admin side
- Ask the original user to update the subscription (for example, changing or removing the end date)
- If an admin needs to make changes, it’s better to delete the existing subscription and recreate it rather than editing it
This helps keep the subscription in a clean state and avoids the permission issue that leads to the error.
Hope this helps. Please feel free to share if you’re still facing the issue.
Thank You.
"Try not to modify user-created subscriptions from the admin side"
Should admins *NOT* be able to modify user subscriptions? I mean, is this a rule?
Hi MarkPalmberg ,
Thanks for the follow-up question and also thank you for pointing that out.
Admins should normally be able to modify user subscriptions, and this is not a documented rule or restriction in Power BI. What I meant was that, based on the behaviour you described, the issue seems to occur after the subscription is modified from the admin side, so the suggestion was intended only as a temporary workaround to help avoid triggering the error. Since the subscription works before the admin edit and fails afterward with the EmailSubscriptionCannotSubscribeOthersError message, this appears to be an unexpected behaviour rather than intended functionality.
Hope this helps. If you have any questions regarding this, please feel free to reach out to us. We will be happy to help.
Thank You.Thanks, v-anbandari . Do you know if there's an open issue for this? It looks like a 🐛.
Hi MarkPalmberg ,
Please consider reaching out to Microsoft Support. You can provide them with all the troubleshooting steps you've already taken, which will help them understand the issue better and provide a resolution. They might be able to identify something specific about your admin account setup or provide a solution that isn't immediately obvious.
Below is the link to create Microsoft Support ticket:
Create a Fabric and Power BI Support Ticket - Power BI | Microsoft Learn
Thank You.