Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Find everything you need to get certified on Fabric—skills challenges, live sessions, exam prep, role guidance, and more. Get started

Reply
Anonymous
Not applicable

Division by categories

 

Hello guys, I would like to do the following division: 

Avg Call length equal to ("Engage Time" plus "Wrap Time") divide "Accepted"power bi.png

Yet my calculated result seems wrong as the table below

1 ACCEPTED SOLUTION

@Anonymous ,

 

 

1.jpg

 

 

Call Length = DIVIDE([Total Engage Time] + [Total Wrap Time] , SUM(Table9[Accepted]))
 
Total Engage Time = SUM(Table9[Engage Time])
 
Total Wrap Time = SUM(Table9[Wrap Time])
 
 
Regards,
HN

View solution in original post

11 REPLIES 11
amitchandak
Super User
Super User

@Anonymous , Something like this should work

 

divide( [Engage Time] + [Wrap Time], [Accepted])

or
divide( table[Engage Time] + table[Wrap Time], table[Accepted])

Anonymous
Not applicable

Thanks for your quick reply. 

 

I tired it before, yet still, fail to show the correct answer:(

 
 

power bi 2.png

Hi @Anonymous ,

 

DIVIDE (
    CALCULATE (
        SUMX (
           'Agent Reort 09',
            'Agent Reort 09'[Engage Time] + 'Agent Reort 09'[Wrap Time]
        )
    ),
    'Agent Reort 09'[Accepted]
)

 

Pl do let me know if this works.

 

Regards,

Harsh Nathani

Did I answer your question? Mark my post as a solution! Appreciate with a Kudos!!

Anonymous
Not applicable

@harshnathani 

It doesn't come up with correct answer as well:(

 

@Anonymous ,Can you share sample data and sample output. Mark me @

Anonymous
Not applicable

@amitchandak 

Sample Data:

Agent NameQueueAcceptedEngage TimeWrap Time
aUNKNOWN19850
aVQ_Supervisor_Hotline16610
aUNKNOWN22735
aVQ_Supervisor_Hotline12236
aUNKNOWN428220
aVQ_ElderlyAndDisable14213
aVQ_Supervisor_Hotline1146
aUNKNOWN884270
aUNKNOWN102599196
aUNKNOWN858230
aUNKNOWN623238
aVQ_Supervisor_Hotline17888
aUNKNOWN85178958
aVQ_ElderlyAndDisable352365
aVQ_Supervisor_Hotline114813
aUNKNOWN53061143
aUNKNOWN618760
aVQ_Supervisor_Hotline1125
aUNKNOWN831051
aVQ_ElderlyAndDisable1283426
aVQ_Lang_English133875
aUNKNOWN621478
aVQ_Supervisor_Hotline1141378
aUNKNOWN43602147
aVQ_ElderlyAndDisable133082
aUNKNOWN112430
aUNKNOWN72130143
aUNKNOWN19810
aVQ_Supervisor_Hotline1345438
aUNKNOWN53224428
aVQ_Lang_English1556274
aUNKNOWN25410
aUNKNOWN311480
aUNKNOWN2109816
aVQ_Supervisor_Hotline1154
aUNKNOWN6195115

Sample Output 

Agent QueueTotal AcceptedTotal EngageTotal WrapAvg Call Length
aUNKNOWN103545372068549.5631
aVQ_Supervisor_Hotline9841978202.1111

@Anonymous ,

 

 

1.jpg

 

 

Call Length = DIVIDE([Total Engage Time] + [Total Wrap Time] , SUM(Table9[Accepted]))
 
Total Engage Time = SUM(Table9[Engage Time])
 
Total Wrap Time = SUM(Table9[Wrap Time])
 
 
Regards,
HN
Anonymous
Not applicable

@harshnathani 

 

Thanks for your advice. I did so following your instructions yet I found a wired thing that makes an inaccurate result.

 

 

The data in the data field following your advice:
Picture3.png

 

The data in the report view and the number was much larger than the data in data view: 
Picture4.png

 

@Anonymous ,

 

You are creating Calculated Column,

 

You should be creating Measures and not Calculated Columns.

 

1.jpg

 

Regards,

Harsh Nathani

Anonymous
Not applicable

@harshnathani 

Oh it works!! thanks for pointing out my mistakes. 

I hope you won't mind to answer me the following silly questions. I wonder what's the difference between Measure and Column, they are quite similar to me as both of them are working with Dax for calculation  

 Hi @Anonymous ,

 

The difference is the context of evaluation.

measure is evaluated in the context of the cell evaluated in a report or in a DAX query, whereas a calculated column is computed at the row level within the table

 

Regards,

Harsh Nathani

Did I answer your question? Mark my post as a solution! Appreciate with a Kudos!!

 

 

Helpful resources

Announcements
July 2024 Power BI Update

Power BI Monthly Update - July 2024

Check out the July 2024 Power BI update to learn about new features.

July Newsletter

Fabric Community Update - July 2024

Find out what's new and trending in the Fabric Community.