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Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

Division by categories

  Hello guys, I would like to do the following division:  Avg Call length equal to ("Engage Time" plus "Wrap Time") divide "Accepted" Yet my calculated result seems wrong as the table below
Need Help
  • Anonymous's avatar
    Anonymous
    6 years ago

    Anonymous ,

     

     

     

     

    Call Length = DIVIDE([Total Engage Time] + [Total Wrap Time] , SUM(Table9[Accepted]))
     
    Total Engage Time = SUM(Table9[Engage Time])
     
    Total Wrap Time = SUM(Table9[Wrap Time])
     
     
    Regards,
    HN
Anonymous's avatar
Anonymous
Not applicable
6 years ago

Hi Anonymous ,

 

DIVIDE (
    CALCULATE (
        SUMX (
           'Agent Reort 09',
            'Agent Reort 09'[Engage Time] + 'Agent Reort 09'[Wrap Time]
        )
    ),
    'Agent Reort 09'[Accepted]
)

 

Pl do let me know if this works.

 

Regards,

Harsh Nathani

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Anonymous's avatar
Anonymous
Not applicable
6 years ago

Anonymous 

It doesn't come up with correct answer as well:(