capacity limits reached

[wilmer_Chisco]

Cannot open any report via Power BI service. 

Was running no problem and now Cannot open any report from our workspaces, this is now urgent priority to fix. 

Underlying Error: Capacity operation failed with error code CapacityLimitExceeded
Service version: 13.0.22007.81
client Version: 2311.1.16680-train
Cluster URI: https://wabi-west-europe-redirect.analysis.windows.net/

[sergej_og]

Do you use a Premium capacity or a shared one?
It sound like you don´t have enough RAM to process your data. Shared capacity with Pro license?

[Anonymous · Accepted solution]

Hi @wilmer_Chisco ,

We have reported this issue and submitted it to the product team.
They have been aware of the issue and the engineers will do their best to resolve it. I will update here if there is any progress, so please be patient. 

Best regards.
Community Support Team_ Caitlyn

[wilmer_Chisco]

thanks,

now the service is normal again and we can open reports whitout trouble, But I'd like to know what the mistake was? And if it's still possible for it to happen again.

[Fowmy]

@wilmer_Chisco 

You will have to upgrade to a higher SKU due to high usage, refer these guides:

https://learn.microsoft.com/en-us/power-bi/enterprise/service-admin-premium-manage
https://learn.microsoft.com/en-us/power-bi/enterprise/service-premium-capacity-manage