Two-step authentication failed

engagesolucoes · ‎07-24-2023

Hi, I have an account managed by G-Suite and I use it to login to powerbiweb and I used two-step verification to log into the account, but I had my phone stolen and I can't log into the powerbi account anymore, I can log into my G-suite account, but not into the powerbi account, how do I do it, I already tried it, but it only helps to change the password, and when I log in, it keeps trying to get two, I haven't set up another login method, just this one.

AnkitKukreja · ‎07-24-2023

Hi @engagesolucoes

Probably looks like a security issue rather than Power BI one. I think you should raise a ticket with the MS team so they can reset your 2 step authentication.

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engagesolucoes · ‎07-24-2023

I already tried to open a ticket but you need to be logged in to open it

AnkitKukreja · ‎07-24-2023

@engagesolucoes

Gotcha! Then probably ask one of your colleagues or PBI Admin to raise one on your behalf.

For Power BI trainings or support dm or reach out to me on LinkedIn.
If my response has successfully addressed your question or concern, I kindly request that you mark this post as resolved. Additionally, if you found my assistance helpful, a thumbs-up would be greatly appreciated.

Thanks,
Ankit Kukreja
www.linkedin.com/in/ankit-kukreja1904