Scheduled Refresh failed without error message

[Anonymous]

Hi,

I have a scheduled refresh which running without any issue all the while.

However, the refresh failed since 3 days ago with the status "Failed", when I open the show details and no error message. How do I know what is going wrong with the refresh?

Please refer attached screenshot.Refresh failed screen

Note: I have tried manual refresh and no error.

Please assist.

Thanks.

[GilbertQ · Accepted solution]

Hi @Anonymous 

There is currently an issue with the Gateway where they recommend installing an update.

[GilbertQ · Accepted solution]

Hi @Anonymous 

There is currently an issue with the Gateway where they recommend installing an update.

[Anonymous]

Hi,

I have updated my gateway service to the latest version and I am still getting error in my refresh.

Attached the screenshot.

Please assist.

Thanks.

[GilbertQ]

Hi there

What happens if you do a scheduled refresh?

[Anonymous]

Hi,

Please see screenshot below:

[GilbertQ]

I would suggest logging a support ticket or trying to troubleshoot with the verbose logs.

There are no other indications of what is causing the error.

[Anonymous]

Where can I submit the support ticket?

Thanks.

[GilbertQ]

You can do it here:

https://powerbi.microsoft.com/en-us/support/pro/

[Anonymous]

Hi,

I got this error page when trying to access.

What permission I need to have in order to access this page?

Thanks.

[GilbertQ]

I am unsure, I would suggest contacting your Office 365 Admin

[Anonymous]

Hi,

I encountered another issue with the external link in the dashboard tile.

When I click on the tile, it suppose to redirect me to the report level as I set in custom link.

However this is only work with the owner that publish the report.

Other user will see the report with empty data. Please find attached screenshot.

Is this related to the March release issue also? Please assist.

Thanks.

[Anonymous]

OK, I just select and re-select the filter and it is working now.

Thanks.

[GilbertQ · Accepted solution]

Awesome, thanks for letting us know.

[GilbertQ]

Hi there

Could you make sure that the right filter is being applied?