Forum Discussion

Anonymous

Not applicable

7 years ago

Solved

Scheduled Refresh failed without error message

Hi,

I have a scheduled refresh which running without any issue all the while.

However, the refresh failed since 3 days ago with the status "Failed", when I open the show details and no error message. How do I know what is going wrong with the refresh?

Please refer attached screenshot.Refresh failed screen

Note: I have tried manual refresh and no error.

Please assist.

Thanks.

GilbertQ
7 years ago
Hi Anonymous

There is currently an issue with the Gateway where they recommend installing an update.
GilbertQ
7 years ago
Awesome, thanks for letting us know.

13 Replies

GilbertQ
Super User
7 years ago
Hi Anonymous

There is currently an issue with the Gateway where they recommend installing an update.
- Anonymous
  Not applicable
  7 years ago
  Hi,
  
  I encountered another issue with the external link in the dashboard tile.
  When I click on the tile, it suppose to redirect me to the report level as I set in custom link.
  However this is only work with the owner that publish the report.
  Other user will see the report with empty data. Please find attached screenshot.
  
  Is this related to the March release issue also? Please assist.
  
  Thanks.
  - GilbertQ
    Super User
    7 years ago
    Hi there
    
    Could you make sure that the right filter is being applied?
- Anonymous
  Not applicable
  7 years ago
  Hi,
  
  I have updated my gateway service to the latest version and I am still getting error in my refresh.
  Attached the screenshot.
  Please assist.
  
  Thanks.
  - GilbertQ
    Super User
    7 years ago
    Hi there
    
    What happens if you do a scheduled refresh?

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