Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
7 years ago
Solved

Scheduled Refresh failed without error message

Hi,   I have a scheduled refresh which running without any issue all the while. However, the refresh failed since 3 days ago with the status "Failed", when I open the show details and no error mes...
Need Help
  • GilbertQ's avatar
    GilbertQ
    7 years ago

    Hi Anonymous 

     

    There is currently an issue with the Gateway where they recommend installing an update.

     

  • GilbertQ's avatar
    GilbertQ
    7 years ago
    Awesome, thanks for letting us know.
Anonymous's avatar
Anonymous
Not applicable
7 years ago

Hi,

 

Please see screenshot below:

GilbertQ's avatar
GilbertQ
Super User
7 years ago
I would suggest logging a support ticket or trying to troubleshoot with the verbose logs.

There are no other indications of what is causing the error.
  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    Where can I submit the support ticket?

     

    Thanks.

     

      • Anonymous's avatar
        Anonymous
        Not applicable
        7 years ago

        Hi,

         

        I got this error page when trying to access.

        What permission I need to have in order to access this page?

        Thanks.