Refresh Now not working

[Anonymous]

Refresh Now button is not working in Office 365 app. The Last Refresh does not update. NOTE: The scheduled refresh does work.

[Anonymous · Accepted solution]

@Anonymous Where are you clicking "Refresh Now". This is a bit mis-leading, as this feature will only update your dashboard, or report from the existing dataset in the Service. It will NOT initiate a refresh for the dataset in the same manner as a scheduled refresh. If you care clicking on the dataset, refresh now, should do that and either you've exceeded your 8x per day refresh, or something is broken.

[Anonymous · Accepted solution]

@Anonymous Where are you clicking "Refresh Now". This is a bit mis-leading, as this feature will only update your dashboard, or report from the existing dataset in the Service. It will NOT initiate a refresh for the dataset in the same manner as a scheduled refresh. If you care clicking on the dataset, refresh now, should do that and either you've exceeded your 8x per day refresh, or something is broken.

[Anonymous]

I believe we discovered this also by accident. Didn't raealize the limit until I read your post.

So if your scheduled to refresh a dataset, say - 4 times a day, and several people go in and refresh the same App six times then two of your scheduled refreshes will fail - is that correct?

And a question - could we get around this for some power users if they had access to the report file and ran the desktop version against the database instead of the web based PBI?

Thanks in advance,

K

[Anonymous · Accepted solution]

@Anonymous My understanding is that you get 8x per day of refreshing the dataset in the service, this also applies to APIs, so my assumption is that initiating any sort of refresh (scheduled or manual) in the service has that limit.

If you had power users that could download the file, and initiate a refresh in the desktop, that is not the same because you would be extracting the info locally, so it should work if that is how you wanted to do it.

Your other option, would be to change the connection type (you mention database) if your source supports Direct Query, you wouldn't have to schedule a refresh. There are considerations in that though, not least of which would be that you would most likely need to rebuild the report. I actually just posted by Direct Query blog today, you can check it out here if your interested.

[Anonymous]

The 'Refresh Now' function did seem to work in the past. There doesn't appear to be anything wrong with the data (no errors have been receieved), as the scheduled refresh is working.Is there a specific way we could diagnose the issue? We've attempted a manual refresh once a day after the scheduled refresh over the past week, but it doesn't seem to work. 

[Anonymous]

@Anonymous Outside of the following recommendations I don't know.

Make sure you are on the latest version of the gateway.

Check the gateway log files to see if there is an error message, or message that states you manually refreshed.

(Log files can be found following the links here under "Tools for Troubleshooting" near the bottom of the article.)