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cmaier
Advocate I
Advocate I

Problems with visualizations following Browser Refresh

I have a Power BI report that I have written in Desktop. Relevant visuals pictured here.
Before publishing-cropped.png

Those numbers are correct.  When I publish it to the service, before I connect it through the gateway, the data remain correct (Service version on the far left, local Desktop version on the far right).
Published but not connected-cropped.png

When I connect it to the gateway and refresh the semantic model, the data remains correct (Service version on the far left, local Desktop version on the far right).
Refreshed Semantic model-cropped.png

However, if I refresh the browser (Google Chrome), or navigate away from PBI Service and then back, I get the following (Service version on the far left, local Desktop version on the far right).

Refreshed browser-cropped.png

 

I did not click anything, I did not apply any new filters. I did not interact with the report in any way other than opening it.  Why is it suddenly different, and how do I fix it?

I have cleared the browser cache. I did not work. I have refreshed the published report again. I didn't work. I have refreshed the Desktop report to confirm what I think to be the correct numbers are correct. They are.  They only thing I have found that fixes this issue is deleting the semantic model from PBI Service, and republishing.  Even then it only stays correct until I navigate away from the page, and then it is back to the last image above.

1 ACCEPTED SOLUTION

@cmaier I'm out of ideas then. That's a head scratcher. You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".



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6 REPLIES 6
Greg_Deckler
Community Champion
Community Champion

@cmaier See if this button exists and click it:

Greg_Deckler_0-1721939749250.png

 



Follow on LinkedIn
@ me in replies or I'll lose your thread!!!
Instead of a Kudo, please vote for this idea
Become an expert!: Enterprise DNA
External Tools: MSHGQM
YouTube Channel!: Microsoft Hates Greg
Latest book!:
DAX For Humans

DAX is easy, CALCULATE makes DAX hard...

I have done that as well. I does not fix the issue because I have not clicked any filters or interacted with the visualization in any way. In the above screen shots, the only difference between the third and fourth is that I clicked to refresh the browser. I did not click on the report at all.

@cmaier Did RLS kick in?



Follow on LinkedIn
@ me in replies or I'll lose your thread!!!
Instead of a Kudo, please vote for this idea
Become an expert!: Enterprise DNA
External Tools: MSHGQM
YouTube Channel!: Microsoft Hates Greg
Latest book!:
DAX For Humans

DAX is easy, CALCULATE makes DAX hard...

@Greg_Deckler ,It shouldn't have. I have set up the roles, but they haven't been populated. Right now I am the only person with access and I am the report author and the workspace admin.

@cmaier I'm out of ideas then. That's a head scratcher. You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".



Follow on LinkedIn
@ me in replies or I'll lose your thread!!!
Instead of a Kudo, please vote for this idea
Become an expert!: Enterprise DNA
External Tools: MSHGQM
YouTube Channel!: Microsoft Hates Greg
Latest book!:
DAX For Humans

DAX is easy, CALCULATE makes DAX hard...

Thank you, I'll do that

 

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