Personal gateway installation failed "System.ComponentModel.Win32Exception (0x80004005)"

[chaz2jerry]

Have had the personal gateway and enterprise gateway (Dec version) working on my laptop in the past.  Until today when I downloaded the latest January update, the installation failed with following message:

System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start()
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at Microsoft.DataProxy.EgwInstallBA.ProgressViewModel.ApplyComplete(Object sender, ApplyCompleteEventArgs e)

Uninstalled both personal gateway and enterprise gateway, closed related tasks, restarted computer, and still same error.  Does anyone have same issue?

Jerry

[GilbertQ]

What I could suggest is to delete all the files and folders related to the On-Premise Data Gateway.

C:\Program Files\On-premises data gateway

[chaz2jerry]

Thanks for the idea.  I checked the file folders under Program Files and there isn't any folder for gateway purpose (personal or on-prem enterprise).  Any other idea?

Edit: I found the related folder here C:\Users\XXXXX\AppData\Local\Microsoft\On-premises data gateway (personal mode).  Removed the folder, tried installation again, and still same error.  

EDIT 2: I tried another scenario, installing the enterprise gateway first (success), then tried to install the personal gateway, and still failed with same error.

[GilbertQ]

Hi there, just a quick question did you possibly download the 32bit version, instead of the 64bit version?

[chaz2jerry]

Hi guavaq, I don't see any option to choose the bit version for the download, so I assume it's 64bit.  Do you know of a way to check/change the bit version of the download file?

[GilbertQ]

Hi there, I am not sure, I know there used to be an option but that has changed.

I know sometimes there is a switch when installing via the command line to log everything to a file. Just not sure what that command is. Possibly Google will be able to assist, which would give you further details.

[chaz2jerry · Accepted solution]

Thanks for trying to help, I will keep looking around.  Also hope others can jump in and share their experience with similar problem.

EDIT: Contacted Microsoft support and their suggestion is to temporarily remove antivirus as that might be cause of the issue.  I am working with our corporate IT to do this step and will report our findings.