Forum Discussion
Personal gateway installation failed "System.ComponentModel.Win32Exception (0x80004005)"
Have had the personal gateway and enterprise gateway (Dec version) working on my laptop in the past. Until today when I downloaded the latest January update, the installation failed with following message:
System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start()
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at Microsoft.DataProxy.EgwInstallBA.ProgressViewModel.ApplyComplete(Object sender, ApplyCompleteEventArgs e)
Uninstalled both personal gateway and enterprise gateway, closed related tasks, restarted computer, and still same error. Does anyone have same issue?
Jerry
Thanks for trying to help, I will keep looking around. Also hope others can jump in and share their experience with similar problem.
EDIT: Contacted Microsoft support and their suggestion is to temporarily remove antivirus as that might be cause of the issue. I am working with our corporate IT to do this step and will report our findings.
6 Replies
- What I could suggest is to delete all the files and folders related to the On-Premise Data Gateway.
C:\Program Files\On-premises data gatewayThanks for the idea. I checked the file folders under Program Files and there isn't any folder for gateway purpose (personal or on-prem enterprise). Any other idea?
Edit: I found the related folder here C:\Users\XXXXX\AppData\Local\Microsoft\On-premises data gateway (personal mode). Removed the folder, tried installation again, and still same error.
EDIT 2: I tried another scenario, installing the enterprise gateway first (success), then tried to install the personal gateway, and still failed with same error.
- Hi there, just a quick question did you possibly download the 32bit version, instead of the 64bit version?
