Forum Discussion

chaz2jerry's avatar
chaz2jerry
Advocate IV
8 years ago
Solved

Personal gateway installation failed "System.ComponentModel.Win32Exception (0x80004005)"

Have had the personal gateway and enterprise gateway (Dec version) working on my laptop in the past.  Until today when I downloaded the latest January update, the installation failed with following m...
Need Help
  • chaz2jerry's avatar
    chaz2jerry
    8 years ago

    Thanks for trying to help, I will keep looking around.  Also hope others can jump in and share their experience with similar problem.

     

    EDIT: Contacted Microsoft support and their suggestion is to temporarily remove antivirus as that might be cause of the issue.  I am working with our corporate IT to do this step and will report our findings.

chaz2jerry's avatar
chaz2jerry
Advocate IV
8 years ago

Hi guavaq, I don't see any option to choose the bit version for the download, so I assume it's 64bit.  Do you know of a way to check/change the bit version of the download file?

GilbertQ's avatar
GilbertQ
Super User
8 years ago
Hi there, I am not sure, I know there used to be an option but that has changed.

I know sometimes there is a switch when installing via the command line to log everything to a file. Just not sure what that command is. Possibly Google will be able to assist, which would give you further details.
  • chaz2jerry's avatar
    chaz2jerry
    Advocate IV
    8 years ago

    Thanks for trying to help, I will keep looking around.  Also hope others can jump in and share their experience with similar problem.

     

    EDIT: Contacted Microsoft support and their suggestion is to temporarily remove antivirus as that might be cause of the issue.  I am working with our corporate IT to do this step and will report our findings.