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chaz2jerry's avatar
chaz2jerry
Advocate IV
8 years ago
Solved

Personal gateway installation failed "System.ComponentModel.Win32Exception (0x80004005)"

Have had the personal gateway and enterprise gateway (Dec version) working on my laptop in the past.  Until today when I downloaded the latest January update, the installation failed with following m...
Need Help
  • chaz2jerry's avatar
    chaz2jerry
    8 years ago

    Thanks for trying to help, I will keep looking around.  Also hope others can jump in and share their experience with similar problem.

     

    EDIT: Contacted Microsoft support and their suggestion is to temporarily remove antivirus as that might be cause of the issue.  I am working with our corporate IT to do this step and will report our findings.

GilbertQ's avatar
GilbertQ
Super User
8 years ago
What I could suggest is to delete all the files and folders related to the On-Premise Data Gateway.

C:\Program Files\On-premises data gateway
  • chaz2jerry's avatar
    chaz2jerry
    Advocate IV
    8 years ago

    Thanks for the idea.  I checked the file folders under Program Files and there isn't any folder for gateway purpose (personal or on-prem enterprise).  Any other idea?

     

    Edit: I found the related folder here C:\Users\XXXXX\AppData\Local\Microsoft\On-premises data gateway (personal mode).  Removed the folder, tried installation again, and still same error.  

     

    EDIT 2: I tried another scenario, installing the enterprise gateway first (success), then tried to install the personal gateway, and still failed with same error.

    • GilbertQ's avatar
      GilbertQ
      Super User
      8 years ago
      Hi there, just a quick question did you possibly download the 32bit version, instead of the 64bit version?
      • chaz2jerry's avatar
        chaz2jerry
        Advocate IV
        8 years ago

        Hi guavaq, I don't see any option to choose the bit version for the download, so I assume it's 64bit.  Do you know of a way to check/change the bit version of the download file?