MySQL data refresh failure

[Anonymous]

I have an on-premise gateway connected to a MySQL database. From my understanding the data should refresh even if my laptop is off/asleep since I am not using a personal gateway but it fails everytime my laptop isn't on. Am I doing something wrong?

[Greg_Deckler]

Is the gateway installed on your laptop or some other server?

[Anonymous]

Installed on my laptop

[Greg_Deckler]

OK, it doesn't matter if the gateway is a personal gateway or the enterprise gateway. In both cases, the gateway is the Power BI Service's link to the on-premises data. If it's off, no connection path to on-premises data = fail.

[Anonymous]

That makes sense. Is there a way to connect it to another services so that is refreshes when my laptop is off? If so, is there a service you recommend?

[Greg_Deckler · Accepted solution]

No, what you want to do is to install the gateway on a server or PC on your network that is always on. Or, on an Azure VM that is connected via VPN to your network. 

[Anonymous]

Thanks for the help!