Re: Missing subscriptions

dm870p · ‎10-21-2022

I was able to access all of my subsciptions are of 9/23/22. I have set subscriptions for several reports and they are now all missing from the app side. I can run the report, even create a new subscription and it does not show up when trying to access. The only way to access those subscriptions are to run the report and click subscribe. This is not feasible as there are times the report will error out. Is there a way to access our subscriptions again? Or is this broke? If broke, is it in the process of being fixed? Any help would be appreciated. I do not know if it makes a difference but I'm a Pro license user. TIA

Anonymous · ‎10-23-2022

Hi @dm870p ,

Subscriptions are managed on a workspace level. Subscriptions can be viewed and managed by their creator and by the users assigned the Admin role. The Power BI workspace admin can view subscriptions, view logs, turn certain subscription features on and off, and edit and take over subscriptions.

For subscriptions creator: To see all subscriptions that you own in a given workspace, start by selecting that workspace to make it active. Then, from the upper right corner of the Power BI service, select the gear icon

For more details, you can read related document: Email subscriptions for reports and dashboards in the Power BI service - Power BI | Microsoft Learn

Best regards,
Community Support Team_ Binbin Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

dm870p · ‎10-24-2022

I would agree with this method prior to 9/23/22. However, this option does not work. I am the creator of the reports and subscriptions and I can not access them. Any other options?

Anonymous · ‎10-24-2022

Hi @dm870p ,

I test it in my Power BI Service portal, it works well. Please try to create a new report to test it .

Thanks for your efforts & time in advance.

Best regards,
Community Support Team_ Binbin Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

dm870p · ‎10-25-2022

Thanks for the response. I created another subscription and going in to look. It did not show up. If I run the report, then click on subscribe any subscriptions created for that report shows up. If I go through settings to subscriptions its empty. I've opened a ticket within our company and they too are having the same issue.