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Personal Gateway No Credentials

I've installed and re-installed the personal gateway multiple times however it never askes for credentials and it says connected on my computer. In the cloud it says I haven't insatlled a gateway and need to install it.

When I open the Personal Gateway from the system tray on my PC it says connected but when I click Apply it says invalid Credentials. There is no place to put credentials even if I re-install the gateway.

Any Ideas????



Community Support
Community Support

Hi @kevinantholt,


After we installed and configured the personal gateway, we can find it in the dataset settings if the dataset requires gateway whether the gateway was online or offline. In your scenario, I guessed you looked personal gateway via "Manage Gateways", so it always prompted you to install the gateway.


Please deploy the .pbix file to Power BI Service which requires gateway( eg: connect to SQL Server database in Import mode ), then navigate to the Settings->Datasets-> Gateway connection. Please check if you can find the personal gateway.





In addition, please exit personal gateway then rerun it to see if the personal gateway status is online.


If you have any question, please feel free to ask.


Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Thanks for your response.

I can't get it to show up like what you have on screen.

When I uninstall and try to install again with the links I get these 2 error. which migh have something to do with it.

I can download and install directly from PBI's Product Page but when I do that I can't get it to shown under my Data Gateway setting.


Hi @kevinantholt,


The message you get is caused by the personal gateway is not available. You can see this article: Gateway connection. Please try again download PowerBIGatewayInstall.exe file to install personal gateway.


Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Community Champion
Community Champion

@kevinantholt Try completely uninstalling, remove all files from folder, delete registry keys, remove it from pbi service and then re-install.

Tried all that, still not showing up as a data gateway in the cloud

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