Cannot install Personal Gateway Windows 10 On-Premises

[Laurence73]

Hi all I know this is an ongoing issue - installing the gateway generates this error

Cannot start service PBIEgwService on computer

1. Have latest PowerBI installed as of 2/03/2017

2. Have added local user to Local Group Policy "Log on as Service" as suggested in some posts

3. Searching for service PBIEgwService - servicename is not valid.

How do I install the PBIEgwService ?

Thanks

[Anonymous]

Hi Laurence73

Have you allready opened the task manager and searched for the pbigwService?

When found, you may restart it by right-clicking.

[Laurence73]

Hi HP

Thanks for replying - yes as in point 3 of my post I have already searched for the service but it does not exist. Where does this service come from? I have already installed Power BI Desktop.

[Anonymous]

It seems like you have just installed Power BI Desktop but not the gateway.

1. Download the Gateway from https://powerbi.microsoft.com/en-us/gateway/
    depending on your needs, you have to choose the personal or enterprise gateway

2. Start the installation and follow the whole process

Greetings

[Laurence73]

Same issue. 

1. Rebooted machine

2. Ran your install .exe As Administrator

3. Selected Enterprise install as I need access to Flow

4. Same error. It seems this service is just simply missing

[Laurence73 · Accepted solution]

Only the personal gateway installation worked and this did not install the service required. I have opened a ticket with MS support and will post a solution if I can.