Forum Discussion

Laurence73's avatar
Laurence73
New Member
9 years ago
Solved

Cannot install Personal Gateway Windows 10 On-Premises

Hi all I know this is an ongoing issue - installing the gateway generates this error

 

Cannot start service PBIEgwService on computer

 

1. Have latest PowerBI installed as of 2/03/2017

2. Have added local user to Local Group Policy "Log on as Service" as suggested in some posts

3. Searching for service PBIEgwService - servicename is not valid.

 

How do I install the PBIEgwService ?

 

Thanks

Need Help
  • Laurence73's avatar
    Laurence73
    9 years ago

    Only the personal gateway installation worked and this did not install the service required. I have opened a ticket with MS support and will post a solution if I can.

5 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Hi Laurence73

    Have you allready opened the task manager and searched for the pbigwService?

    When found, you may restart it by right-clicking.

     

    • Laurence73's avatar
      Laurence73
      New Member
      9 years ago

      Hi HP

       

      Thanks for replying - yes as in point 3 of my post I have already searched for the service but it does not exist. Where does this service come from? I have already installed Power BI Desktop.

       

       

       

      • Anonymous's avatar
        Anonymous
        Not applicable
        9 years ago

        It seems like you have just installed Power BI Desktop but not the gateway.

         

        1. Download the Gateway from https://powerbi.microsoft.com/en-us/gateway/
            depending on your needs, you have to choose the personal or enterprise gateway

        2. Start the installation and follow the whole process

         

        Greetings