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Anonymous's avatar
Anonymous
Not applicable
2 years ago
Solved

On premises Data gateway installation failed (personal mode)

I am trying to install On premises Data gateway  (personal mode)for first time. But  it is throwing this error.

 

  • Anonymous Seems like it was already installed and is failing to update. What do the error logs say? 

3 Replies

  • Greg_Deckler's avatar
    Greg_Deckler
    Icon for Community Champion rankCommunity Champion

    Anonymous Seems like it was already installed and is failing to update. What do the error logs say? 

  • Anonymous's avatar
    Anonymous
    Not applicable

    === Verbose logging started: 13/08/2024 07:25:13 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Users\bibbyjon\AppData\Local\Temp\{E9148C5F-DD1E-406F-BF5F-7AE1BB2FD0F9}\.cr\On-premises data gateway (personal mode)-24-07.exe ===
    MSI (c) (CC:54) [07:25:13:403]: Resetting cached policy values
    MSI (c) (CC:54) [07:25:13:403]: Machine policy value 'Debug' is 0
    MSI (c) (CC:54) [07:25:13:403]: ******* RunEngine:
    ******* Product: C:\Users\bibbyjon\AppData\Local\Package Cache\{A20126A7-1140-4DEC-9C5C-D35E5AFE819E}v15.230.15\DataMovement.PersonalGatewayComponents.msi
    ******* Action:
    ******* CommandLine: **********
    MSI (c) (CC:54) [07:25:13:404]: Client-side and UI is none or basic: Running entire install on the server.
    MSI (c) (CC:54) [07:25:13:404]: Grabbed execution mutex.
    MSI (c) (CC:54) [07:25:13:431]: Cloaking enabled.
    MSI (c) (CC:54) [07:25:13:431]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (CC:54) [07:25:13:435]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (BC:00) [07:25:13:444]: Running installation inside multi-package transaction C:\Users\bibbyjon\AppData\Local\Package Cache\{A20126A7-1140-4DEC-9C5C-D35E5AFE819E}v15.230.15\DataMovement.PersonalGatewayComponents.msi
    MSI (s) (BC:00) [07:25:13:444]: Grabbed execution mutex.
    MSI (s) (BC:88) [07:25:13:446]: Resetting cached policy values
    MSI (s) (BC:88) [07:25:13:446]: Machine policy value 'Debug' is 0
    MSI (s) (BC:88) [07:25:13:446]: ******* RunEngine:
    ******* Product: C:\Users\bibbyjon\AppData\Local\Package Cache\{A20126A7-1140-4DEC-9C5C-D35E5AFE819E}v15.230.15\DataMovement.PersonalGatewayComponents.msi
    ******* Action:
    ******* CommandLine: **********
    MSI (s) (BC:88) [07:25:13:446]: Machine policy value 'DisableUserInstalls' is 0
    MSI (s) (BC:88) [07:25:13:452]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038
    MSI (s) (BC:88) [07:25:13:453]: SRSetRestorePoint skipped for this transaction.
    MSI (s) (BC:88) [07:25:13:454]: Access database with Impersonation
    MSI (s) (BC:88) [07:25:13:456]: File will have security applied from OpCode.
    MSI (s) (BC:88) [07:25:13:608]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\bibbyjon\AppData\Local\Package Cache\{A20126A7-1140-4DEC-9C5C-D35E5AFE819E}v15.230.15\DataMovement.PersonalGatewayComponents.msi' against software restriction policy
    MSI (s) (BC:88) [07:25:13:609]: SOFTWARE RESTRICTION POLICY: C:\Users\bibbyjon\AppData\Local\Package Cache\{A20126A7-1140-4DEC-9C5C-D35E5AFE819E}v15.230.15\DataMovement.PersonalGatewayComponents.msi has a digital signature
    MSI (s) (BC:88) [07:25:13:859]: SOFTWARE RESTRICTION POLICY: C:\Users\bibbyjon\AppData\Local\Package Cache\{A20126A7-1140-4DEC-9C5C-D35E5AFE819E}v15.230.15\DataMovement.PersonalGatewayComponents.msi is permitted to run at the 'unrestricted' authorization level.
    MSI (s) (BC:88) [07:25:13:859]: MSCOREE not loaded loading copy from system32
    MSI (s) (BC:88) [07:25:13:864]: End dialog not enabled
    MSI (s) (BC:88) [07:25:13:864]: Original package ==> C:\Users\bibbyjon\AppData\Local\Package Cache\{A20126A7-1140-4DEC-9C5C-D35E5AFE819E}v15.230.15\DataMovement.PersonalGatewayComponents.msi
    MSI (s) (BC:88) [07:25:13:864]: Package we're running from ==> C:\WINDOWS\Installer\150b25.msi
    MSI (s) (BC:88) [07:25:13:866]: APPCOMPAT: Compatibility mode property overrides found.
    MSI (s) (BC:88) [07:25:13:869]: APPCOMPAT: looking for appcompat database entry with ProductCode '{A20126A7-1140-4DEC-9C5C-D35E5AFE819E}'.
    MSI (s) (BC:88) [07:25:13:869]: APPCOMPAT: no matching ProductCode found in database.
    MSI (s) (BC:88) [07:25:13:873]: Machine policy value 'TransformsSecure' is 0
    MSI (s) (BC:88) [07:25:13:873]: User policy value 'TransformsAtSource' is 0
    MSI (s) (BC:88) [07:25:13:873]: Machine policy value 'DisablePatch' is 0
    MSI (s) (BC:88) [07:25:13:873]: Machine policy value 'AllowLockdownPatch' is 0
    MSI (s) (BC:88) [07:25:13:874]: Machine policy value 'DisableMsi' is 0
    MSI (s) (BC:88) [07:25:13:874]: Machine policy value 'AlwaysInstallElevated' is 0
    MSI (s) (BC:88) [07:25:13:874]: User policy value 'AlwaysInstallElevated' is 0
    MSI (s) (BC:88) [07:25:13:874]: Running product '{A20126A7-1140-4DEC-9C5C-D35E5AFE819E}' with user privileges: It's not assigned.
    MSI (s) (BC:88) [07:25:13:874]: Machine policy value 'DisableLUAPatching' is 0
    MSI (s) (BC:88) [07:25:13:874]: Machine policy value 'DisableFlyWeightPatching' is 0
    MSI (s) (BC:88) [07:25:13:874]: APPCOMPAT: looking for appcompat database entry with ProductCode '{A20126A7-1140-4DEC-9C5C-D35E5AFE819E}'.
    MSI (s) (BC:88) [07:25:13:874]: APPCOMPAT: no matching ProductCode found in database.
    MSI (s) (BC:88) [07:25:13:875]: Transforms are not secure.
    MSI (s) (BC:88) [07:25:13:875]: Note: 1: 2205 2: 3: Control
    MSI (s) (BC:88) [07:25:13:875]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\bibbyjon\AppData\Local\Temp\On-premises_data_gateway_(personal_mode)_20240813072507_000_DataMovement.PersonalGatewayComponents.msi.log'.
    MSI (s) (BC:88) [07:25:13:875]: Command Line: ARPSYSTEMCOMPONENT=1 MSIFASTINSTALL=7 INSTALLLOCATION=C:\Users\bibbyjon\AppData\Local\Microsoft\On-premises data gateway (personal mode) DEBUGCUSTOMACTIONS= WIXFAILWHENDEFERRED= REBOOT=ReallySuppress CURRENTDIRECTORY=C:\Users\bibbyjon\Downloads CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=13004
    MSI (s) (BC:88) [07:25:13:875]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{F8192615-BEC0-4B7D-BD06-4C37DD4DD7EF}'.
    MSI (s) (BC:88) [07:25:13:875]: Product Code passed to Engine.Initialize: ''
    MSI (s) (BC:88) [07:25:13:875]: Product Code from property table before transforms: '{A20126A7-1140-4DEC-9C5C-D35E5AFE819E}'
    MSI (s) (BC:88) [07:25:13:875]: Product Code from property table after transforms: '{A20126A7-1140-4DEC-9C5C-D35E5AFE819E}'
    MSI (s) (BC:88) [07:25:13:875]: Product not registered: beginning first-time install
    MSI (s) (BC:88) [07:25:13:875]: Product {A20126A7-1140-4DEC-9C5C-D35E5AFE819E} is not managed.
    MSI (s) (BC:88) [07:25:13:875]: Machine policy value 'AlwaysInstallElevated' is 0
    MSI (s) (BC:88) [07:25:13:875]: User policy value 'AlwaysInstallElevated' is 0
    MSI (s) (BC:88) [07:25:13:875]: MSI_LUA: Package is marked as LUA installation capable with no elevation required
    MSI (s) (BC:88) [07:25:13:875]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
    MSI (s) (BC:88) [07:25:13:875]: Entering CMsiConfigurationManager::SetLastUsedSource.
    MSI (s) (BC:88) [07:25:13:875]: User policy value 'SearchOrder' is 'nmu'
    MSI (s) (BC:88) [07:25:13:875]: Adding new sources is allowed.
    MSI (s) (BC:88) [07:25:13:875]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
    MSI (s) (BC:88) [07:25:13:875]: Package name extracted from package path: 'DataMovement.PersonalGatewayComponents.msi'
    MSI (s) (BC:88) [07:25:13:875]: Package to be registered: 'DataMovement.PersonalGatewayComponents.msi'
    MSI (s) (BC:88) [07:25:13:876]: Note: 1: 2205 2: 3: Error
    MSI (s) (BC:88) [07:25:13:876]: Note: 1: 2262 2: AdminProperties 3: -2147287038
    MSI (s) (BC:88) [07:25:13:876]: Machine policy value 'AlwaysInstallElevated' is 0
    MSI (s) (BC:88) [07:25:13:876]: User policy value 'AlwaysInstallElevated' is 0
    MSI (s) (BC:88) [07:25:13:876]: Running product '{A20126A7-1140-4DEC-9C5C-D35E5AFE819E}' with user privileges: It's not assigned.
    MSI (s) (BC:88) [07:25:13:876]: PROPERTY CHANGE: Adding ARPSYSTEMCOMPONENT property. Its value is '1'.
    MSI (s) (BC:88) [07:25:13:876]: PROPERTY CHANGE: Adding MSIFASTINSTALL property. Its value is '7'.
    MSI (s) (BC:88) [07:25:13:876]: PROPERTY CHANGE: Adding INSTALLLOCATION property. Its value is 'C:\Users\bibbyjon\AppData\Local\Microsoft\On-premises data gateway (personal mode)'.
    MSI (s) (BC:88) [07:25:13:876]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.
    MSI (s) (BC:88) [07:25:13:876]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\bibbyjon\Downloads'.
    MSI (s) (BC:88) [07:25:13:876]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.
    MSI (s) (BC:88) [07:25:13:876]: PROPERTY CHANGE: Adding MSICLIENTUSESEXTERNALUI property. Its value is '1'.
    MSI (s) (BC:88) [07:25:13:876]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '13004'.
    MSI (s) (BC:88) [07:25:13:876]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
    MSI (s) (BC:88) [07:25:13:878]: PROPERTY CHANGE: Adding MsiRestartManagerSessionKey property. Its value is 'f4562cb439acc542bc3877d117d715ed'.
    MSI (s) (BC:88) [07:25:13:878]: RESTART MANAGER: Session opened.
    MSI (s) (BC:88) [07:25:13:878]: TRANSFORMS property is now:
    MSI (s) (BC:88) [07:25:13:878]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
    MSI (s) (BC:88) [07:25:13:880]: SHELL32::SHGetFolderPath returned: C:\Users\bibbyjon\AppData\Roaming
    MSI (s) (BC:88) [07:25:13:880]: SHELL32::SHGetFolderPath returned: C:\Users\bibbyjon\Favorites
    MSI (s) (BC:88) [07:25:13:881]: SHELL32::SHGetFolderPath returned: C:\Users\bibbyjon\AppData\Roaming\Microsoft\Windows\Network Shortcuts
    MSI (s) (BC:88) [07:25:13:881]: SHELL32::SHGetFolderPath returned: C:\Users\bibbyjon\OneDrive - adidas\Documents
    MSI (s) (BC:88) [07:25:13:881]: SHELL32::SHGetFolderPath returned: C:\Users\bibbyjon\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
    MSI (s) (BC:88) [07:25:13:882]: SHELL32::SHGetFolderPath returned: C:\Users\bibbyjon\AppData\Roaming\Microsoft\Windows\Recent
    MSI (s) (BC:88) [07:25:13:882]: SHELL32::SHGetFolderPath returned: C:\Users\bibbyjon\AppData\Roaming\Microsoft\Windows\SendTo
    MSI (s) (BC:88) [07:25:13:883]: SHELL32::SHGetFolderPath returned: C:\Users\bibbyjon\AppData\Roaming\Microsoft\Windows\Templates
    MSI (s) (BC:88) [07:25:13:883]: SHELL32::SHGetFolderPath returned: C:\ProgramData
    MSI (s) (BC:88) [07:25:13:883]: SHELL32::SHGetFolderPath returned: C:\Users\bibbyjon\AppData\Local
    MSI (s) (BC:88) [07:25:13:884]: SHELL32::SHGetFolderPath returned: C:\Users\bibbyjon\OneDrive - adidas\Pictures
    MSI (s) (BC:88) [07:25:13:885]: SHELL32::SHGetFolderPath returned: C:\Users\bibbyjon\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
    MSI (s) (BC:88) [07:25:13:886]: SHELL32::SHGetFolderPath returned: C:\Users\bibbyjon\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
    MSI (s) (BC:88) [07:25:13:886]: SHELL32::SHGetFolderPath returned: C:\Users\bibbyjon\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
    MSI (s) (BC:88) [07:25:13:886]: SHELL32::SHGetFolderPath returned: C:\Users\bibbyjon\AppData\Roaming\Microsoft\Windows\Start Menu
    MSI (s) (BC:88) [07:25:13:887]: SHELL32::SHGetFolderPath returned: C:\Users\bibbyjon\OneDrive - adidas\Desktop
    MSI (s) (BC:88) [07:25:13:888]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
    MSI (s) (BC:88) [07:25:13:888]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
    MSI (s) (BC:88) [07:25:13:889]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
    MSI (s) (BC:88) [07:25:13:889]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
    MSI (s) (BC:88) [07:25:13:890]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
    MSI (s) (BC:88) [07:25:13:890]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
    MSI (s) (BC:88) [07:25:13:890]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
    MSI (s) (BC:88) [07:25:13:893]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
    MSI (s) (BC:88) [07:25:13:894]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'adidas Group'.
    MSI (s) (BC:88) [07:25:13:894]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
    MSI (s) (BC:88) [07:25:13:894]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'adidas Group'.

    • Anonymous's avatar
      Anonymous
      Not applicable

      Thanks for the reply from Greg_Deckler.


      Hi  Anonymous ,


      May I ask if you have gotten this issue resolved? If it is solved, please share your solution and accept it as solution , it will be helpful for other members of the community who have similar problems as yours to solve it faster . Thank you very much for your kind cooperation!

      Best Regards,
      Zhu
      Community Support Team

       

      If there is any post helps, then please consider Accept it as the solution  to help the other members find it more quickly.
      If I misunderstand your needs or you still have problems on it, please feel free to let us know. Thanks a lot!