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Laurence73's avatar
Laurence73
New Member
9 years ago
Solved

Cannot install Personal Gateway Windows 10 On-Premises

Hi all I know this is an ongoing issue - installing the gateway generates this error   Cannot start service PBIEgwService on computer   1. Have latest PowerBI installed as of 2/03/2017 2. Have a...
Need Help
  • Laurence73's avatar
    Laurence73
    9 years ago

    Only the personal gateway installation worked and this did not install the service required. I have opened a ticket with MS support and will post a solution if I can.

Anonymous's avatar
Anonymous
Not applicable
9 years ago

Hi Laurence73

Have you allready opened the task manager and searched for the pbigwService?

When found, you may restart it by right-clicking.

 

Laurence73's avatar
Laurence73
New Member
9 years ago

Hi HP

 

Thanks for replying - yes as in point 3 of my post I have already searched for the service but it does not exist. Where does this service come from? I have already installed Power BI Desktop.

 

 

 

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    It seems like you have just installed Power BI Desktop but not the gateway.

     

    1. Download the Gateway from https://powerbi.microsoft.com/en-us/gateway/
        depending on your needs, you have to choose the personal or enterprise gateway

    2. Start the installation and follow the whole process

     

    Greetings

     

    • Laurence73's avatar
      Laurence73
      New Member
      9 years ago

      Same issue. 

       

      1. Rebooted machine

      2. Ran your install .exe As Administrator

      3. Selected Enterprise install as I need access to Flow

      4. Same error. It seems this service is just simply missing

      • Laurence73's avatar
        Laurence73
        New Member
        9 years ago

        Only the personal gateway installation worked and this did not install the service required. I have opened a ticket with MS support and will post a solution if I can.