The device may not have enough memory power bi - Power BI Mobile on Ipad

[rafaelfeo83]

We are facing  the  issue below  when we try to load one speficic report on IPad. This report was created in 2019 and there are some device presenting this issue.

There´s no logic cause in some device it´s working fine including Iphones and Ipads too.

Any ideas? Tks

Something went wrong. Your device may not have enough memory to load this report. Contact the report owner about adjusting the report for mobile devices'

[IamJC]

experiencing the same errors on ipad pro.  does powerbi loads the entire pbix or page by page  or visual by visual? will breaking it in smaller objects help?  thanks

[mshenhav]

Hey @IamJC ,

The app loads the entire report (but not its data, only the metadata/model). As you select a given page for viewing, the app renders the visuals on that page and queries are sent to the service to get the data.

Please follow the below best practice to insure that your report is tuned and has best preformance:

• Optimization guide for Power BI 
• Optimization guide for Power BI Report 
• Monitor report performance in Power BI 
• Optimize report designs 
• Use Performance Analyzer to examine report element performance 

Maya

[rafaelfeo83]

Hi Milos.

Our issue was resolved with one fix into Powerbi Mobile Release version 24.9. Below there are the steps until the release fix:

“Something went wrong.  The device may not have enough memory to carry this report.  Contact the owner of the report to learn how to adjust the report for mobile devices.”

Behavior: 

Only for app and not other environments.
Intermittent.
No patterns on reproducing the behavior.
We have tested with less visuals and pages but was still getting the same behavior.

You have given temporary access to your test file however, we were not able to reproduce the behavior on our end.

We did find custom visuals and we have removed the custom visuals.

We have collected logs.

We have escalated the issue to our Product Group.
You have given temporary access to our Product Group but they were not also able to reproduce the behavior.

One of our Product Group engineers also have joined a screen share meeting and you were able to reproduce the behavior on the call.

The Product Group have collected the information needed.

They have given an ETA of 2nd week of January 2022 to deploy an updated app with a fix.

[milos_petkovic]

Thanks a lot for explanation. So basicaly I just need to make sure that my app is updated to 24.9 version? thanks 

[mshenhav]

Hey @rafaelfeo83 ,

The app pops this message when it can't load the report. This usually happens if the report's memory footprint it too big for that specific device and the iPhone/IPad operating system if terminating the view that presents the report.

Can you work with the report creator or removing some pages or visuals from the page, to reduce the resouces required for loading the report?

Thanks, Maya

[rafaelfeo83]

Maya, thank you for your attention. 

It seems a bit strange to me as we haven't had any layout changes in 3 years. The Ipad is the same with the same settings and the only thing that has changed over time is the power bi mobile version. Old version it works well.

[milos_petkovic]

Hello @rafaelfeo83  did you manage to solve this issue? i have exactly the same problem and would apprecite some advice 🙂 

thanks a lot

[svantrm]

@rafaelfeo83 same here. I got the same issue in version 25.9. Happens more frequently when you have are connected to 3G when traveling. Still I am able to reproduce it on Wifi connection as well. ping @mshenhav 

[milos_petkovic]

@svantrm Thanks for sharing.

@mshenhav is there any solution to this problem on IOS devices? what is best troubleshooting option?

thanks a lot

[Mquintero1]

Any updates on this? I am experiencing the same thing.  Thank you.

[milos_petkovic]

hi,  do you experiance that on IOS or Android device? I had a same thing but only on IOS device. Thanks 

[Mquintero1]

Only in OIS.

[mshenhav]

Please follow the below best practice to insure that your report is tuned and has best preformance:

• Optimization guide for Power BI 
• Optimization guide for Power BI Report 
• Monitor report performance in Power BI 
• Optimize report designs 
• Use Performance Analyzer to examine report element performance 

Maya

[milos_petkovic]

Hi, unfortenatley generic tips and tricks will not help. It is not clear why PBI reports opens and runs on much much less powerful mobile device compare to IOS devices. Do you have some specific guidelines for IOS devices? thanks

[Mquintero1]

Yes, some guidelines/suggestions here would be very beneficial.

Thank you, 

[mshenhav]

Hey @milos_petkovic ,

Please send contact us through Power BI Mobile Support <mpbisup@microsoft.com>, with the details and PBIX file and the team will try to help.

Thanks Maya