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PurpleWave22
Advocate II
Advocate II

PDF Export not Exporting Full Pages

‎10-19-2023 01:01 PM

Hello,

 

I routinely export desktop PBI reports to PDF for sharing in newsletters. Today, for some reason, when I exported to PDF, only about the top left quarter of each page is exported instead of the full page. 

 

I have attempted exporting multiple different reports, closing and re-opening Power BI, and restarting my computer to no avail. Nothing in my report has changed other than refreshing the data. Each page is the default 16:9 720x1280 size.

 

Any help in getting this resolved would be appreciated!

Labels:
Message 1 of 55
21,839 Views
1 ACCEPTED SOLUTION
v-shex-msft
Community Support
Community Support

‎10-22-2023 08:24 PM

HI @PurpleWave22,

This is a known issue on export contents when you try to export PDF from power bi desktop.

For this issue, you can try to publish to power bi service side then use the export to PDF features and it should work. Power bi team are working on it and I will update here if any ETA.

Update: 

Please refer to the steps below to update the Webview2 component this will help in resolving the issue:
1. Launch Power BI Desktop
2. Once it's running, open the Task Manager and expand Power BI Desktop:

MicrosoftTeams-image.png

3. Right-click on the WebView2 GPU Process and select "Properties"
4. Go to the "Details" tab and confirm the version number is >= 118.0.2088.76
(Note, this example screenshot shows a lower Product Version, so it does not have the fix)

MicrosoftTeams-image (1).png
5. If this version is higher than 118.0.2088.76, please have the customer download and try the fixed version runtime for 117.0.2045.60 here:
https://msedge.sf.dl.delivery.mp.microsoft.com/filestreamingservice/files/7c1ee55b-f219-4550-bdb7-08...
6. Extract the cab file using a tool like 7-zip (https://www.7-zip.org/)
7. Set the environment variable WebView2FixedVersionFolder to the file path.
Ex: WebView2FixedVersionFolder
8. C:\users\bwayne\Downloads\Microsoft.WebView2.FixedVersionRuntime.117.0.2045.60.x64
9. Launch Power BI Desktop and confirm through the Task Manager that version 117 is being used.
If the problem remains unresolved, please feel free to contact me.

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

View solution in original post

Message 17 of 55
20,020 Views
54 REPLIES 54
Skaramanga6
Regular Visitor

‎10-30-2023 04:04 PM

I thought I was the only with this issues after the October Update. Thanks for sharing

Message 55 of 55
11,763 Views
smquerido
Advocate I
Advocate I

‎10-30-2023 09:22 AM

Problem solved after the new update of WebView2 Runtime, today.

Message 51 of 55
11,826 Views
Roney
New Member
In response to smquerido

‎10-30-2023 09:58 AM

Thanks!
So that I can download the new version of WebView2, tell me the current version, please.

Message 52 of 55
11,815 Views
0
smquerido
Advocate I
Advocate I
In response to Roney

‎10-30-2023 10:46 AM

Version 118.0.2088.76. All the versions are available for download bellow.

 

https://www.catalog.update.microsoft.com/Search.aspx?q=Microsoft%20Edge%20WebView2%20Runtime

Message 54 of 55
11,794 Views
0
Roney
New Member
In response to Roney

‎10-30-2023 10:17 AM

All right, thanks!

Message 53 of 55
11,805 Views
0
kannadhasan5999
Regular Visitor

‎10-29-2023 11:11 PM

Hi Guys

Good morning

Now can normally Export to PDF full pages 

 

 

Thank you 

Message 50 of 55
11,977 Views
LucasAlcarde
Frequent Visitor

‎10-27-2023 11:42 AM

it takes time to resolve something apparently simple, besides publishing the report it cannot exceed 50 pages, Microsoft limits its software, thus limiting itself

Message 48 of 55
12,198 Views
0
LucasAlcarde
Frequent Visitor
In response to LucasAlcarde

‎10-30-2023 09:15 AM

It works again as before. 🙏

Message 49 of 55
11,824 Views
0
oguerero
New Member

‎10-26-2023 02:08 PM

el problema es webview2, es el que esta haciendo ese destrozo, ahora no se como cambiarlo a una version anterior, ustedes saben?

Message 47 of 55
12,408 Views
MrGerryB
New Member

‎10-26-2023 10:27 AM

I worked well in a previous revision.

Message 46 of 55
12,434 Views
MENFIN
New Member

‎10-26-2023 09:17 AM

J’ai ouvert un ticket à auprès de l’assistance MICROSOFT, ils m’ont suggéré d’installer une ancienne vesion. 

J’ai essayé avec septembre, puis août, puis juillet.... Sans résultat !

Message 45 of 55
12,459 Views
sefstath
Regular Visitor

‎10-26-2023 04:20 AM

I have the same issue since Monday.

We are 5 users in my department working on 10 reports of at least 20 pages each.

We 've tried using all previous version back to 202209 and all the work-arounds recommended.

Nothing works.

Will there be some reaction from Microsoft on this issue??

Message 44 of 55
12,562 Views
kannadhasan5999
Regular Visitor

‎10-26-2023 03:17 AM

When do we get the right solution?

 

Message 43 of 55
12,579 Views
Apna
New Member

‎10-25-2023 09:26 PM

I am having same issue. Tried everything i could think of but no luck. Any help will be appriciated. 

Message 42 of 55
12,660 Views
0
Syndicate_Admin
Administrator
Administrator

‎10-25-2023 03:40 PM

It only works moderately, changing the configuration of the canvas, I have put 1080x1920, and it comes out well, the background is the one that does not adapt, but the rest is valid, until another solution, it is what it is, I hope I have helped.

Message 41 of 55
12,712 Views
0
MENFIN
New Member

‎10-25-2023 09:28 AM

j’ai le même problème

Message 40 of 55
12,792 Views
0
snail
Regular Visitor

‎10-25-2023 12:28 AM

I am also facing same issue

Message 38 of 55
13,012 Views
rcorona
New Member
In response to snail

‎10-25-2023 09:23 AM

Same issue over here.

Message 39 of 55
12,793 Views
0
RossP
Advocate I
Advocate I

‎10-25-2023 12:22 AM

The community has been excellent in providing feedback here and potential workarounds so 👍

 

Its disappointing though we haven't heard from Microsoft or the official community support since Monday when this issue is obviously having a large impact on the Power BI community. Please could we get an update or at least an ETA of a solution as I am being pressed for one myself.

 

Thanks

Message 37 of 55
13,022 Views
NK1508
Frequent Visitor

‎10-24-2023 06:31 AM

I am also facing same issue

Message 32 of 55
13,969 Views

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