Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

The Power BI Data Visualization World Championships is back! Get ahead of the game and start preparing now! Learn more

Reply
Briggsy
Frequent Visitor

data refresh

I am having problems with my data refresh in the powerbI service.  I have three different SQL Servers that are refreshing and all work accept one.  One is giving me a ceretificate error.  I looked on the actual SQL Server and the cert renewed recently so that should be an issue.  If it is, how do i reset what cert PowerBI is looking at?  I have tried to turn on encrypting in power bi desktop, which didn't work ... I tried turing on TCP/IP on the server, that didn't work ... so i am all out of ideas.  Any help would be appreciated.

 

Capture.PNG

1 REPLY 1
Seth_C_Bauer
Community Champion
Community Champion

@Briggsy I would suggest taking a look within the gateway logs themselves. The messaging in those is usually much more enlightening to the actual cause of the error.

Installer logs

%localappdata%\Temp\On-premises_data_gateway_*.log

Configuration logs

%localappdata%\Microsoft\on-premises data gateway\GatewayConfigurator*.log

On-premises data gateway service logs

C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log

Looking for more Power BI tips, tricks & tools? Check out PowerBI.tips the site I co-own with Mike Carlo. Also, if you are near SE WI? Join our PUG Milwaukee Brew City PUG

Helpful resources

Announcements
Power BI DataViz World Championships

Power BI Dataviz World Championships

The Power BI Data Visualization World Championships is back! Get ahead of the game and start preparing now!

December 2025 Power BI Update Carousel

Power BI Monthly Update - December 2025

Check out the December 2025 Power BI Holiday Recap!

FabCon Atlanta 2026 carousel

FabCon Atlanta 2026

Join us at FabCon Atlanta, March 16-20, for the ultimate Fabric, Power BI, AI and SQL community-led event. Save $200 with code FABCOMM.