Subscriptions doesn't send email

[JKrason]

Hello,

I have seen there were many problems simillar to mine before, but i couldn't find the solution anywhere.

The problem is that my subscriptions are all working good most of the time, but somethimes, like once a 2 weeks or even more, they dont work. I have set up 5 subscriptions and for example yesterday i received only 3 out of 5. I didn't get any error, they are scheduled to send once a day after refresh (imported data, not directquery). They refresh correctly, but somehow email isn't working. 

I have no clue what the problem might be, because those 5 subscriptions are based on 2 reports (.pbix files) and they can send one page from one report and do not send another page from the same report and do the same with second file, so this can't be a problem with power bi file. 

Is it possible to access to something like logs or anything else to check what's the reason of this happening?

[KiranHosakote]

Hi @JKrason, 

Subscribe to email has some major limitations https://medium.com/bi-helper/delivering-power-bi-reports-the-last-mile-problem-670c84c887c1. 

An alternative way to email the entire report as a single PDF with filters and slicers applied, making it user-specific is at https://medium.com/bi-helper/automated-distribution-of-power-bi-reports-and-dashboards-25fde6c68af0. 

[v-zhangti]

Hi, @JKrason 

Has your problem been solved, if so, please consider Accept a correct reply as the solution or share your own solution to help others find it.

Best Regards

[v-zhangti · Accepted solution]

Hi, @JKrason 

Some reasons why subscriptions stopped working:

1. Subscription expires and no option to extend.
2. The user's Pro license expired.
3. The dashboard or report is deleted by the owner.
4. The user account that created the subscription is deleted.

5. Report page subscriptions are tied to the name of the report page. If you subscribe to a report page, and it gets renamed, you will have to re-create your subscription.

6. There is a limit of 24 subscriptions per Power BI report or dashboard.

Please refer to the following link, hope it can help you.

https://docs.microsoft.com/en-us/power-bi/consumer/end-user-subscribe?tabs=creator 

https://docs.microsoft.com/en-us/power-bi/consumer/service-troubleshoot-subscribe 

Best Regards,

Community Support Team _Charlotte

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.