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Anonymous
Not applicable

Recovery Key not working

Hi, 

 

I have updated our Power BI Gateway and am looking to migrate the existing gateway. To do so I need to use the Recovery Key, which I saved in our Password Manager when I set up the original gateway. However, when I enter this Recovery Key I keep getting the error message saying "The recovery key is incorrect, please try again.". 

 

The recovery key I saved is 100% correct, so why would the gateway not be accepting it?

 

Thanks, 

Vav

1 ACCEPTED SOLUTION
GilbertQ
Super User
Super User

Hi @Anonymous 


What you can do is open up your On-Premise Data gateway.

 

Sign into the data gateway. 


Once signed in you will see an option on the left hand side for Recovery Keys, and you can set a new recovery key as shown below.

 

image.png





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3 REPLIES 3
GilbertQ
Super User
Super User

Hi @Anonymous 


What you can do is open up your On-Premise Data gateway.

 

Sign into the data gateway. 


Once signed in you will see an option on the left hand side for Recovery Keys, and you can set a new recovery key as shown below.

 

image.png





Did I answer your question? Mark my post as a solution!

Proud to be a Super User!







Power BI Blog

Anonymous
Not applicable

This isnt the answer, as you still need the existing recovery key to update the key.

There is NO way to update the key without it, you'll have to recreate another GW.

However, im perplexed as we also added the key to our password vault, it just doesnt work. Wondering if there's a bug here (or a small chance of human/vault issues)

 

RW1_0-1692322920746.png

Solve: It looks like you might enter a new key after you recover it (?) but I went back to the PREVIOUS recovery key, and thats worked for me

Greg_Deckler
Super User
Super User

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".


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