Forum Discussion
Recovery Key not working
Hi, I have updated our Power BI Gateway and am looking to migrate the existing gateway. To do so I need to use the Recovery Key, which I saved in our Password Manager when I set up the original ...
Hi Anonymous
What you can do is open up your On-Premise Data gateway.Sign into the data gateway.
Once signed in you will see an option on the left hand side for Recovery Keys, and you can set a new recovery key as shown below.
You could check the Issues forum here:
https://community.powerbi.com/t5/Issues/idb-p/Issues
And if it is not there, then you could post it.
If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".