Power BI support request

[tuulia]

Hi! How can I make Power BI support request? I tried it here https://powerbi.microsoft.com/en-us/support/pro/ and got this message: 

"Your account does not have permissions to create support requests for this service. Try selecting another support plan"

Is there some other way to contact PBI support?

[v-janeyg-msft · Accepted solution]

Hi, @tuulia 

According to my research, It should be that your organization purchased the subscription and did not give you permission.

Check this:

https://docs.microsoft.com/en-us/azure/role-based-access-control/role-assignments-list-portal 

You need to ask your Azure administrator to assign you the "Support Request Contributor" role, and then you can create the support ticket. Or you need to ask the admin to open a support ticket.

Did I answer your question ? Please mark my reply as solution. Thank you very much.

If not, please feel free to ask me.

Best Regards,

Community Support Team _ Janey

[tuulia]

Thank you!

[Greg_Deckler]

@tuulia Do you have a Pro account or a Free account?

[tuulia]

Hi! I/we have a Pro-account 

[Greg_Deckler]

@tuulia Well, first I would make sure that you are signed in on the site correctly. Second, you can also open a support ticket from the Admin portal in the Office 365. https://admin.microsoft.com/

[tuulia]

I tried to sign-in, but it redirected me to app.powerbi.com.. I don't have permissions to use Admin portal