[Postgres to powerBI service] In updating my credentials, I experience this error

[Anonymous]

Hi guys,

In updating my credentials, I experience this error:

Failed to update data source credentials: An error happened while reading data from the provider: 'A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

Also, our postgres database can only be accessed in the company network/vpn. 

[v-rongtiep-msft · Accepted solution]

Hi @Anonymous ,

How did you connect through Postgres? ODBC or PostgreSQL database? 

Have you tried to upgrade to the latest version if you are using the on-premises data gateway?

I have also found a similar post, please refer to it to see if it helps you.

data source credendial update error

Please try the following steps:

1.        Restart the windows firewall service
2.        Reboot the problematic machine
3.        Restart the “TCP/IP stack”.  Run CMD as administrator, type “netsh int ip reset resetlog.txt” to reset TCP/IP.
4.        Try to temporarily disable antivirus.

Best Regards

Community Support Team _ Polly

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.