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[cleitoncsl]

Greetings.

Yesterday, 01/24/2024, a problem started only with an account that has a premium and ppu license, when I click on the Send now button.

MSG: Disable full report attachment or migrate to Premium Gen2 to run this subscription

We have 45 users with premium and ppu licenses but this error only occurs with one account. I opened a ticket with Microsoft but unfortunately I think I wasn't clear in my explanation to the analyst.

Is there anyone else with the same error?

[Anonymous]

Hello! First time posting on these forums.

This a bug we are aware of. The fix is moving through our internal rings and communications have just gone out this late afternoon to most impacted customers.

There is currently a workaround in case you do not receive the communication:

1. Edit the subscription removing the Full report attachment option and enabling the subscription

2. Save the subscription

3. Edit the subscription adding back on the full report attchment option

4. Save the subscription

5. You can now use the Send Now button again. (This workaround also applies if you are trying to enable a full report attachment subscription)

Unfortunately until the fix is fully out the subscription will need to stay in an enabled state but if you set the start date in the future then you will not receive any unwanted scheduled emails. 

[alexgretton]

This workaround is not working for our users. Workspace and App are in Premium Capacity but when attempting to 'Attach Full Report' the selection is greyed out and they receive a report is not in Premium Capacity error message.

[AdamOrtega]

I ended up deleting and rebuilding the subscription to get this to work. 

[alexgretton]

I found going into your browser development tools and initiating Empty Cache + Hard Reload fixed it most times.

[AdamOrtega]

Thanks for the reply. This workaround does not appear to fix the issue we have. Is there a timeline on resolution for the underlying issue?

[AdamOrtega]

I am also having this issue today 1/25/24. Previously had no issues with subscription from this workspace backed by P2 capacity. I am admin on the Tenant, Capacity and Workspace.

Any ideas why this may have cropped up?

[v-xuxinyi-msft]

Hi @cleitoncsl 

Can you provide a little more detail on the account that is getting the error, such as is it in the same domain as the other account?

I have a suggestion: you can check if the account settings match those of other users who are not experiencing the problem.

Best Regards,
Community Support Team _Yuliax