Forum Discussion
PDF Export not Exporting
Hello! First time posting on these forums.
This a bug we are aware of. The fix is moving through our internal rings and communications have just gone out this late afternoon to most impacted customers.
There is currently a workaround in case you do not receive the communication:
1. Edit the subscription removing the Full report attachment option and enabling the subscription
2. Save the subscription
3. Edit the subscription adding back on the full report attchment option
4. Save the subscription
5. You can now use the Send Now button again. (This workaround also applies if you are trying to enable a full report attachment subscription)
Unfortunately until the fix is fully out the subscription will need to stay in an enabled state but if you set the start date in the future then you will not receive any unwanted scheduled emails.
Thanks for the reply. This workaround does not appear to fix the issue we have. Is there a timeline on resolution for the underlying issue?
This workaround is not working for our users. Workspace and App are in Premium Capacity but when attempting to 'Attach Full Report' the selection is greyed out and they receive a report is not in Premium Capacity error message.
I ended up deleting and rebuilding the subscription to get this to work.
I found going into your browser development tools and initiating Empty Cache + Hard Reload fixed it most times.
