O365 GetUserPhoto Sudden Authentication Issue

[Juliecal73]

My report has been published on the service for a while now, and has been refreshing just fine. In my report I retrieve our user profile pics from O365 using the following url

https://outlook.office365.com/ews/Exchange.asmx/s/GetUserPhoto?email={UserEmail}&size=HR120x120

Today I noticed that the refresh has been failing for the last few days and it is reporting that it is failing due to the credentials to access O365. These have not changed.

It works on desktop still, just not in the service. I have a gateway setup, and the credentials in there. I skip the test for the O365 url as is the practice.

What could have changed?

This is the error I get

Last refresh failed: Mon Aug 03 2020 17:11:34 GMT-0400 (Eastern Daylight Time)
Invalid connection credentials.Hide details

Underlying error code:	-2147467259
Underlying error message:	The credentials provided for the Web source are invalid. (Source at https://outlook.office365.com/ews/Exchange.asmx/s/GetUserPhoto.)
DM_ErrorDetailNameCode_UnderlyingHResult:	-2147467259
Microsoft.Data.Mashup.CredentialError.DataSourceKind:	Web
Microsoft.Data.Mashup.CredentialError.DataSourcePath:	https://outlook.office365.com/ews/Exchange.asmx/s/GetUserPhoto?email={userEmail}&size=HR120x120
Microsoft.Data.Mashup.CredentialError.Reason:	AccessUnauthorized
Microsoft.Data.Mashup.MashupSecurityException.DataSources:	[{"kind":"Web","path":"https://outlook.office365.com/ews/Exchange.asmx/s/GetUserPhoto?email={userEmail}\u0026size=HR120x120...
Microsoft.Data.Mashup.MashupSecurityException.Reason:	AccessUnauthorized
Cluster URI:	WABI-WEST-EUROPE-redirect.analysis.windows.net
Activity ID:	1afa3205-73c3-4eb0-b95e-6535c8641544
Request ID:	56a8ed17-4752-7c30-b4c8-92b48059e720
Time:	2020-08-03 21:11:34Z

[GilbertQ]

I would suggest NOt skipping the test to make sure that it can be successfully authenticated.

Do you know if MFA was possibly enabled?

[Juliecal73 · Accepted solution]

Thanks for the quick response @GilbertQ,

It seems to be resolved.

I cleared my chache on my browser (Chrome) and then re-entered all the creds on the service and it's now decided to be ok...

Not sure what creds it was trying to use since I entered them a number of times, as well as logged out and back into the account.

I think it has to do with multiple O365 accounts being used on this machine, and that not 'cleaning up' well.

[GilbertQ]

Thanks for letting us know you got it sorted.