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NguyenAnh
Regular Visitor

Lab access suspended

I am working through PowerBI modules on Microsoft Learn. When trying to launch one of the data modeling labs, an error pops up saying "Lab Access Suspended - Your account or connection was flagged for unusual activity. Because of this, we've suspended your access to the Learn lab on demand. If you think we've made an error, you can submit an appeal to regain access."

When I try to appeal this "Verify your account" pops up, but there is no way to access that window.

819a50dcec991ac74388.jpg

Are there any other ways I can get back into the lab? I'd love to continue my learning journey, and these labs are absolutely crucial to the experience.

Thanks for any help you can provide!

1 ACCEPTED SOLUTION
NguyenAnh
Regular Visitor

1. ESI Support Portal: https://esisupport.microsoft.com/en-US/signin => Required to sign in with work email => Learner maybe haven't got a work email

2. https://esisupport.microsoft.com/Account/Login/Register: Learner has access to portal support without work email.

3. There are 2 portals which that learner has could access the portal to get support from Microsoft, which one required work email (1), which another one can access via personal email (2).

 

Firstly, I met a problem when I used the link on the email (1) to access the portal because the portal has required my work email. Therefore, I try to search for another link and I found a link (2): I chose the button "B2C-WWL" and saw "Case number" was created on this. The Technical team of Microsoft fixed and unblock my account and my problem was solved.

View solution in original post

7 REPLIES 7
Deepak242
New Member

ms-msa://code=M.C107_BAY.2.bc39f9d2-1ecf-b69e-4f3b-ca6ac03fce32&uaid=2ca3de3a158b4574b8b98cedc329f972&expires=-403575570

NguyenAnh
Regular Visitor

1. ESI Support Portal: https://esisupport.microsoft.com/en-US/signin => Required to sign in with work email => Learner maybe haven't got a work email

2. https://esisupport.microsoft.com/Account/Login/Register: Learner has access to portal support without work email.

3. There are 2 portals which that learner has could access the portal to get support from Microsoft, which one required work email (1), which another one can access via personal email (2).

 

Firstly, I met a problem when I used the link on the email (1) to access the portal because the portal has required my work email. Therefore, I try to search for another link and I found a link (2): I chose the button "B2C-WWL" and saw "Case number" was created on this. The Technical team of Microsoft fixed and unblock my account and my problem was solved.

@NguyenAnh 

Thanks for sharing!

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.
NguyenAnh
Regular Visitor

Firstly, I sent an email to the support technical of Microsoft base on the guidance of the link: " https://trainingsupport.microsoft.com/en-us/mcp/forum/all/lab-access-suspended/f4c1fa6b-8ab3-4c98-8e.... And technical supporters replied email to me inform they are going to process my problem tomorrow.Screenshot 2021-08-29 222030.png

NguyenAnh
Regular Visitor

I have been supported by Microsoft Support

e24d2e6cbb2b4d75143a.jpg

Microsoft Support

Hi @NguyenAnh ,

 

Problem be solved?

Can you share the workaround?

 

Best Regards,

Jay

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.

Firstly, I sent an email to the support technical of Microsoft base on the guidance of the link: " https://trainingsupport.microsoft.com/en-us/mcp/forum/all/lab-access-suspended/f4c1fa6b-8ab3-4c98-8e...". And then, technical supporters replied email to me inform they are going to process my problem tomorrow.

 

 

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