Lab access suspended

1. ESI Support Portal: https://esisupport.microsoft.com/en-US/signin => Required to sign in with work email => Learner maybe haven't got a work email

2. https://esisupport.microsoft.com/Account/Login/Register: Learner has access to portal support without work email.

3. There are 2 portals which that learner has could access the portal to get support from Microsoft, which one required work email (1), which another one can access via personal email (2).

Firstly, I met a problem when I used the link on the email (1) to access the portal because the portal has required my work email. Therefore, I try to search for another link and I found a link (2): I chose the button "B2C-WWL" and saw "Case number" was created on this. The Technical team of Microsoft fixed and unblock my account and my problem was solved.