Have a Pro Subscription But Sign In Points to Free Subscription

[ToddHayden-8961]

I have a Pro subscription but I'm always ask to upgrade to Pro.

When I sign in, my Desktop and power bi.com see the free subscription, not the Pro.

Any ideas?

[ToddHayden-8961]

We did that today, but I'm still a "Free user" on powerbi.com.

[GilbertQ]

Hi there

Have you tried to sign out of all Office 365 services and back in again?

[ToddHayden-8961]

I now have a case open with the Office 365 team.

We found my subscription to Power BI (free) cannot stay off.

When we turn off Power BI (free) in 365, Power BI (free) will turn back on automatically.

On the support call, Microsoft saw this happening.

I have no solution at this time.

[GilbertQ]

If you can let us know how this gets resolved it would be great to know for any future people with a similar issue!

[ToddHayden-8961 · Accepted solution]

Found the issue.

Credit Card expired used for the Pro licence

All other Subscription use a different Credit Card.

[GilbertQ]

Ahh well done on finding the issue and letting us know.

It certainly was a weird issue.

[GilbertQ]

Hi there

I would ask your Office 365 Admin to make sure that you only have a license for Power BI Pro and NOT Power BI Free