Forum Discussion
ToddHayden-8961
7 years agoRegular Visitor
Have a Pro Subscription But Sign In Points to Free Subscription
I have a Pro subscription but I'm always ask to upgrade to Pro. When I sign in, my Desktop and power bi.com see the free subscription, not the Pro. Any ideas?
- 7 years ago
Found the issue.
Credit Card expired used for the Pro licence
All other Subscription use a different Credit Card.
ToddHayden-8961
7 years agoRegular Visitor
I now have a case open with the Office 365 team.
We found my subscription to Power BI (free) cannot stay off.
When we turn off Power BI (free) in 365, Power BI (free) will turn back on automatically.
On the support call, Microsoft saw this happening.
I have no solution at this time.
GilbertQ
7 years agoSuper User
If you can let us know how this gets resolved it would be great to know for any future people with a similar issue!