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Anonymous
Not applicable

Gateway timeout issue

‎05-27-2021 10:55 AM

Hi,

 

Recently I updated server host(ip) and updated power bi desktop with new ip from data source settings.
Then refreshed data and successfully received data from new server. 
I had to recreate power bi gateway cluster since it unable to edit the server.
Issue is since then I can't refresh data from scheduled refresh or demand refresh, Its getting timeout error.

Dilantha_0-1622138036296.png


Do you guys have any suggestion ? It worked fine earlier, gateway also connected.

Thanks

 

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GilbertQ
Super User
Super User

‎05-27-2021 07:32 PM

Hi @Anonymous 

 

I would chat to your network Admin to see why changing to the new IP address is slower.





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Anonymous
Not applicable
In response to GilbertQ

‎05-27-2021 07:50 PM

Sure, I will check that and mark your answer,
Thanks

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GilbertQ
Super User
Super User

‎05-27-2021 03:36 PM

Hi @Anonymous 

 

I would suggest making sure that the new gateway server has got enough resources and has good speed to access the data source?





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Anonymous
Not applicable
In response to GilbertQ

‎05-27-2021 07:27 PM

Hi @GilbertQ ,
It worked fine last day before ip change. Is their anything we can do ?

Thanks

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