Gateway Timeout Issues

[ScottDunk]

Hi,

Since Friday all of our scheduled reports refreshes are failing, manual refresh is working fine.  All are receiving Gateway tiomout errors which I can see in the logs as:

GatewayPipelineErrorCode=DM_GWPipeline_Gateway_MashupDataAccessError
GatewayVersion=3000.54.8
ErrorCode=-2147467259
Reason=<pi>Timeout</pi> --->

.

. followed by some java stack trace

Then:

GatewayPipelineErrorCode=DM_GWPipeline_UnknownError
GatewayVersion=
InnerType=MashupHostingException
InnerMessage=<pi>Timeout expired. The timeout period elapsed prior to completion of the operation.</pi>
InnerToString=<pi>Microsoft.Data.Mashup.MashupHostingException (0x80004005): Timeout expired. The timeout period elapsed prior to completion of the operation.

We are on latest version, and havent changed anything.  This was working fine for all reports up until Friday.

[ScottDunk]

from the param file:

"Timestamp": "2020-09-28T08:39:09",
"UtcOffset": "00:00:00",
"DisplayableId": "Scott.Dunkley@xxxxxxxxxxxxxxxxxx",
"TenantId": "28a68a67-2aec-44ca-9adf-62bb8ebcbc40",
"UniqueId": "5236ab84-fc55-458d-9adb-36b0a0bca93e",
"GatewayName": "Hays Production - PBI Gateway",
"Keyword": null,
"Metadata": null,
"GatewayVersion": "3000.54.8",
"GatewayObjectId": "8a942a8a-1220-4f6c-bbf6-7a38e5c09fb6",
"RelayEndpoint": "sb://wabi-north-europe-relay24.servicebus.windows.net/8316b602-3fb5-4a36-bd2b-56a511b1863d/",
"BackendUri": "https://wabi-north-europe-d-primary-redirect.analysis.windows.net/",
"LocalVersionNumber": "Gateway version number: 3000.54.8 (2020-08-17)",
"ServiceAccount": "emea\\s-sqlsvc-DIS01",
"IsHttpsModeEnabled": "True",
"IsVerboseLoggingOn": "True",
"IsCustomConnectorsEnabled": "True"

[Anonymous · Accepted solution]

Hi @ScottDunk 

I found an issue like yours from issue link, I hope this may help you solve your problem.

Gateway timeout issue

If this still couldn't solve your problem, we suggest you to open a ticket here for help if you are a pro user: https://powerbi.microsoft.com/en-us/support/

Best Regards,

Rico Zhou

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.