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July 28 - August 9 | Final Round of the Power BI Dataviz World Championships. This is your chance. Learn more

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engrchris
Frequent Visitor

Gateway App Error

‎10-02-2022 11:22 PM

Hi PBI Community,

 

I would like to ask for your help regarding the error I am encountering on the gateway app. Recently, our company updated our login credentials (usernames). Since then, our gateway has been offline. I tried to change my login credentials on the gateway app but I cannot seem to open the app because of my new login username. 

engrchris_1-1664778132954.png

 

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Jacekk111
Helper I
Helper I

‎10-02-2022 11:59 PM

Have You try reinstall once again a gateway? 

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Jacekk111
Helper I
Helper I

‎10-02-2022 11:59 PM

Have You try reinstall once again a gateway? 

Message 2 of 3
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engrchris
Frequent Visitor
In response to Jacekk111

‎10-04-2022 12:06 AM

Reinstalled and now its working perfectly! Thanks @Jacekk111 !!

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